Arrears Prevention & Income Support Officer

Riverside; Carlisle; On-site; GBP 26,000 - 29,000; Full time

Job summary

A housing association is seeking an experienced Early Intervention Officer to maximize rental income and manage debt collection. The role requires excellent communication and negotiation skills, problem-solving abilities, and the capacity to work in high-pressure situations. Responsibilities include managing customer caseloads, advising on payment options, and collaborating with Income Collection Officers. The position offers a competitive salary, flexible working options, and a commitment to diversity and inclusion.

Benefits

Competitive pay

Generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

Qualifications

• Customer focused with excellent verbal and written communication skills.
• Effective negotiation skills to reach mutually agreeable solutions.
• Proven problem-solving abilities.
• Ability to remain calm under pressure.
• Strong attention to detail and ability to manage conflicting priorities.

Responsibilities

• Support income collection to minimize arrears and handle low-level debts.
• Manage proactive communication with customers through various methods.
• Provide advice on claiming benefits to support rent payments.
• Collaborate with Income Officers to achieve positive outcomes.

Skills

Customer focused

Excellent communication skills

Effective negotiation

Problem solving

Ability to work under pressure

Job description

A housing association is seeking an experienced Early Intervention Officer to maximize rental income and manage debt collection. The role requires excellent communication and negotiation skills, problem-solving abilities, and the capacity to work in high-pressure situations. Responsibilities include managing customer caseloads, advising on payment options, and collaborating with Income Collection Officers. The position offers a competitive salary, flexible working options, and a commitment to diversity and inclusion.