Arrears and Litigation Specialist

Stellar Select Limited; Skipton, City Of London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency in Skipton seeks an Arrears and Litigation Specialist to support customers facing mortgage challenges. The ideal candidate has experience in collections and understands customer vulnerability. This role offers a salary of up to £33,000 and includes benefits such as private medical insurance and a pension scheme. Candidates will engage with clients, negotiate solutions, and work closely with solicitors to manage litigation processes.

Benefits

25 days holiday plus public holidays

Private medical insurance

Salary Sacrifice Pension matched up to 8%

Season Ticket Loans

Cycle to Work Scheme

Employee Assistance Programme (EAP)

Enhanced Maternity and Paternity

Wellbeing Days

Volunteering Days

Free Hot Drinks

Eye Care Vouchers

Relaxed Dress Code

Discounted Gym Membership

Qualifications

• Recent experience in a collections or customer support role.
• Comfortable handling income assessments and making recommendations.
• Strong understanding of customer vulnerability.

Responsibilities

• Delivering accurate processing of mortgage activities.
• Engaging with customers in arrears.
• Conducting affordability assessments.
• Negotiating sustainable solutions.

Skills

Customer support experience

Income and expenditure assessment

Sensitivity towards customer vulnerability

Clear communication

Attention to detail

Job description

Overview

Job Title: Arrears and Litigation Specialist

Location: Skipton Hybrid 3 days WFH

Salary: Up to £33,000

Benefits

• 25 days holiday plus public holidays
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• Season Ticket Loans
• Cycle to Work Scheme
• Employee Assistance Programme (EAP)
• Enhanced Maternity and Paternity
• Wellbeing Days
• Volunteering Days
• Free Hot Drinks
• Eye Care Vouchers
• Relaxed Dress Code
• Discounted Gourmet Society Taste Cards
• Discounted RAC Vehicle Breakdown Cover
• Discounted Gym Membership
• Life Assurance

About the Arrears and Litigation Specialist

Are you looking to build a career in the mortgage or financial services industry? This role could be your ideal next step. We’re on the lookout for individuals who are driven by doing the right thing for customers, especially those who are facing financial hardship. You might be working in utilities, housing, collections, or another regulated environment and want to step into the world of mortgages. If you understand how to support vulnerable customers and are comfortable handling sensitive conversations, we want to hear from you. As an Arrears and Litigation Specialist, you’ll work with customers who are struggling with their mortgage payments. You’ll provide support, assess their situations, and offer tailored solutions. You’ll also play a part in managing the litigation process alongside solicitors, gaining invaluable experience in a highly regulated, stable sector. This is an opportunity to build mortgage servicing expertise, work in a supportive, people-first culture, and develop professionally in a role that makes a real difference to customers' lives.

Responsibilities of Arrears and Litigation Specialist

• Delivering accurate and timely processing of mortgage administration activities
• Engaging in proactive, empathetic conversations with customers in arrears
• Conducting income and expenditure reviews to understand customers' affordability
• Negotiating and recommending sustainable solutions such as payment arrangements, capitalisation, or assisted sales
• Providing effective signposting to third-party support services where needed
• Monitoring agreed solutions and ensuring follow-up actions are taken
• Working with appointed solicitors to support the litigation process
• Making fair and responsible decisions in line with Consumer Duty guidelines

Experience required for Arrears and Litigation Specialist

• Recent experience in a collections, customer support, or arrears-related role
• Comfortable handling income and expenditure assessments and making affordability-based recommendations
• A strong understanding of customer vulnerability and how to support it sensitively
• Confident and clear communicator - both written and verbal - with excellent listening skills
• Previous experience with regulated financial products (mortgages, loans, utilities, housing, etc.)
• Highly organised with good attention to detail and a desire to deliver excellent service

About Stellar Select

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
• Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.
• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Arrears and Litigation Specialist please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC