Arranging Support Team Broker

NHS; Torquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local healthcare provider in Torquay is seeking an Arranging Support Team Broker to coordinate care packages and liaise with community members to ensure the best care standards. The ideal candidate will have an NVQ4 in business or administration, strong communication skills, and experience in a social/health care environment. This role requires working with multiple systems to fulfill contractual obligations efficiently.

Qualifications

• Understanding of care management processes and contractual principles.
• Experience of working in a social/health care setting.
• Familiarity of the Trust's processes and IT systems.

Responsibilities

• Liaise with care management teams to clarify service requirements.
• Raise individual service contracts for all services arranged.
• Ensure appropriate support is received in a timely manner.

Skills

Good communication skills

Proven experience of working with the public/clients

Organisational skills

Education

NVQ4 in business or administration or relevant experience

GCSE in English and Maths

Tools

PARIS system

Microsoft Excel

Microsoft Word

Job description

Arranging Support Team Broker

The closing date is 24 November 2025.

The Arranging Support Team Broker will liaise directly with people who live in our community, carers, providers and care management staff whilst coordinating and negotiating packages of care to obtain the best care to meet a person's needs, whilst ensuring value for money.

They will also have a key part to play in ensuring they raise contracts for services swiftly and accurately, and when required provide advice and guidance to the Social Care Team members.

Main duties of the job

• Receive care service requisitions from care management teams through the PARIS system
• Clarify service requirements with care management staff, people who use services and providers to ensure clarity of expectations
• Develop an understanding and awareness of all the resources available to meet the needs of the population of Torbay, including commissioned and community services
• Raise individual service contracts for all services arranged
• Review contracts in place and ensure contracts are ended, voided or amended in an appropriate timely manner
• Participate in other shared team responsibilities according to the service requirements
• Ensure people receive the most appropriate support in a timely manner, whilst adhering the Trust's contractual obligations

About us

The Arranging Support Team is responsible for researching, and compiling a range of personal support options to promote independence and maintain wellbeing in line with Torbay's model of care.

Job responsibilities

• To interpret service requests and information as required, ensuring accuracy and good spelling.
• To develop an understanding and awareness of all the resources available to meet the needs of the people of Torbay, including commissioned and community services.

Person Specification

Qualifications and Training

• NVQ4 in business or administration or relevant experience
• oGCSE in English and Maths
• Competent Advanced IT skills
• Evidence of literacy and numeracy achievements
• oEvidence of consistent pattern of learning from education, training and experience.

Knowledge and experience

• Understanding of care management processes and contractual principals
• Awareness of the Care Act
• Awareness of the Market regarding Care provision
• Accurate recording and reporting
• Ability to prioritise workload
• Knowledge of computerised software e.g. excel, word
• Experience of working in a pressurised environment
• Familiarity of the Trust's processes and IT systems
• Understanding/familiarity of the Trust's contracting systems
• Knowledge of Torbay care market

Specific Skills

• Proven experience of working with the public/clients
• Good communication skills ability to explain complex contractual information regarding packages of care to non-financial staff/managers
• Good organisational skills and ability to deal with incoming information in a confidential and sensitive manner
• Experience of working with PARIS and finance systems
• Experience of working in a social/health care setting

Requirements due to work environment/conditions

• Ability to sit at computer for significant part of the day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust