Armed Forces Hub Customer Service Advisor

North Lincolnshire Council; Scunthorpe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in Scunthorpe is seeking a motivated Customer Service Advisor to support the Armed Forces Community. This role requires strong communication and problem-solving skills, providing assistance to veterans and their families. The ideal candidate will demonstrate empathy and a commitment to excellent customer service, contributing to meaningful community work.

Benefits

Training and Development Opportunities

Local Government Pension Scheme

Generous leave and flexible working options

Qualifications

• Experience in customer service or community work is desirable.
• Understanding of the Armed Forces community is a plus.
• Commitment to excellent customer service and support.

Responsibilities

• Be the frontline point of contact for the Armed Forces Community.
• Assist visitors in accessing the right support and services.
• Provide calm and compassionate responses to various situations.

Skills

Communication skills

Problem solving

Empathy

Customer service experience

Job description

At North Lincolnshire Council our ambition is to make North Lincolnshire the best place for our residents by being the best Council we can be. We are proud to operate the only council run Armed Forces Hub in the Country, offering a welcoming space supporting serving personnel, veterans and their families. We are now looking for a motivated and approachable Customer Service Advisor to be the frontline point of contact for our Armed Forces Community. You will be at the centre of the Hub's daily activity, greeting visitors, listening to their needs and connecting them to the right support and services. Every day will be different; you might be helping a veteran find housing advice, signposting a family to wellbeing support or helping someone get online. Whatever, the situation you will offer a calm, compassionate and professional response that reflects our council's commitment to supporting those who do and have served and their families. We are looking for someone who enjoys working with people, has good communication and problem solving skills. Experience in customer service, community work or supporting vulnerable people along with an understanding of the Armed Forces community would be an advantage but what matters most is empathy and commitment to excellent customer service.

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.

You will be part of a supportive team delivering meaningful work that genuinely changes lives. We offer:

• A welcoming community focussed workplace
• Training and Development Opportunities
• Local Government Pension Scheme
• Generous leave and flexible working options