Argos Shift Manager

Sainsbury's; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is looking for a Shift Manager for their Argos stores in Wales. The successful candidate will manage store shifts, coach employees, and ensure excellent customer service while driving sales. The role offers a supportive environment with a strong emphasis on team development and operational excellence. A market-leading benefits package is included, enhancing work-life balance and employee wellbeing.

Benefits

10% discount card for shopping

Free food and hot drinks provided

Generous holiday entitlement

Pension matching contributions

Wellbeing support and counselling

Special offers on gym memberships

Qualifications

• Proven track record of delivering excellent customer service.
• Experience motivating teams and driving operational performance.
• Leadership experience managing operations in absence of management.

Responsibilities

• Manage shifts and inspire the Argos team.
• Lead store operations in the absence of the Store Manager.
• Drive sales and profitability through effective coaching.

Skills

Team leadership

Customer service

Commercial awareness

KPI achievement

Coaching and development

Job description

About the role:

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go – to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team. Often, they’ll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day to day tasks such as organizing the warehouse, taking deliveries and serving our customers. They’re experts in our products and services focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager:

• Has experience of organising, running, and planning for, a fast-paced operation.
• Is comfortable directing a team, providing day to day coaching and on the spot guidance to support the delivery of brilliant experiences for both colleagues and customers.
• Support the Store Manager in ensuring the store is safe and compliant.
• Demonstrates strong commercial awareness such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers to drive sales.
• Can work towards and deliver KPIs with the aim of driving profitability for the store
• Has a growth mindset, continuously develops and helps others to grow.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and kept operations running smoothly.
• You go above and beyond to make shopping easy, fast, and friendly for every customer.
• Operational leadership skills — you’ve taken responsibility for operations in the absence of management.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• You walk the talk — showing up every day as a role model for service and values.

What we offer:

We truly value our colleagues and provide a market-leading benefits package:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4% of your contributions and if you change your pension plan, you may receive more from us.
• Sainsbury’s share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.