Argos Shift Manager

Sainsbury's; Shepton Mallet; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent retail company in Shepton Mallet is seeking an experienced Argos Shift Manager to oversee store operations during shifts. The ideal candidate will have a strong background in customer service, team leadership, and operational excellence, driving sales and ensuring safety. Key responsibilities include coaching colleagues, meeting KPIs, and maintaining a customer-focused environment. This role offers a competitive benefits package, including discounts, holiday entitlements, and wellbeing support.

Benefits

10% discount card after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension match 4%

Share scheme

Access to wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Proven ability to deliver exceptional customer service.
• Experience in motivating teams and driving sales performance.
• Leadership experience in operational settings.

Responsibilities

• Manage shifts and motivate the team to deliver excellent service.
• Support store operations and ensure compliance and safety.
• Drive sales and manage profitability through effective leadership.

Skills

Customer Service

Team Leadership

Commercial Awareness

Motivational Skills

Operational Leadership

Job description

About the role:

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go – to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team. Often, they’ll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day to day tasks such as organizing the warehouse, taking deliveries and serving our customers. They’re experts in our products and services focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager:

• Has experience of organising, running, and planning for a fast-paced operation.
• Is comfortable directing a team, providing day-to-day coaching and on-the-spot guidance to support the delivery of brilliant experiences for both colleagues and customers.
• Support the Store Manager in ensuring the store is safe and compliant.
• Demonstrates strong commercial awareness such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers to drive sales.
• Can work towards and deliver KPIs with the aim of driving profitability for the store.
• Has a growth mindset, continuously develops and helps others to grow.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and kept operations running smoothly.
• You go above and beyond to make shopping easy, fast, and friendly for every customer.
• Operational leadership skills — you’ve taken responsibility for operations in the absence of management.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• You walk the talk — showing up every day as a role model for service and values.

What we offer:

We truly value our colleagues and provide a market-leading benefits package:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4% of your contributions and if you change your pension plan, you may receive more from us.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.