Argos Shift Manager

Sainsbury's Supermarkets Ltd; Pontyclun; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail company is seeking an Argos Shift Manager to oversee store operations, inspire and coach teams, and enhance customer experiences. Applicants should have experience in fast-paced environments and a strong commitment to customer service. Competitive compensation and a generous benefits package are offered, including discounts and a pension scheme.

Benefits

10% discount on shopping at Sainsbury’s

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension contributions up to 4%

Share scheme at discounted rates

Access to wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience in organising and running fast-paced operations.
• Ability to direct a team and provide coaching.
• Track record of delivering customer satisfaction.

Responsibilities

• Manage shifts and motivate teams in the store.
• Ensure the store is safe and compliant.
• Drive sales and profitability.

Skills

Operational leadership skills

Commercial awareness

Coaching and mentoring

Customer service excellence

Team motivation

KPI delivery

Job description

Salary: From £27,150
Location: Talbot Green Store, Talbot Green, Pontyclun, CF72 8FN
Contract type: Permanent
Business area: Argos Retail
Requisition ID: 400037997

About the role:

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go – to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team. Often, they’ll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day to day tasks such as organizing the warehouse, taking deliveries and serving our customers. They’re experts in our products and services focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager:

• Has experience of organising, running, and planning for, a fast-paced operation.
• Is comfortable directing a team, providing day to day coaching and on the spot guidance to support the delivery of brilliant experiences for both colleagues and customers.
• Support the Store Manager in ensuring the store is safe and compliant.
• Demonstrates strong commercial awareness such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers to drive sales.
• Can work towards and deliver KPIs with the aim of driving profitability for the store
• Has a growth mindset, continuously develops and helps others to grow.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and kept operations running smoothly.
• You go above and beyond to make shopping easy, fast, and friendly for every customer.
• Operational leadership skills — you’ve taken responsibility for operations in the absence of management.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• You walk the talk — showing up every day as a role model for service and values.

What we offer:

We truly value our colleagues and provide a market-leading benefits package:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4% of your contributions and if you change your pension plan, you may receive more from us.
• Sainsbury’s share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.