Arena Operations Leader – Events & Guest Experience

Compass Group UK & Ireland; Birmingham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading catering company in Birmingham seeks a Deputy General Manager to oversee operations at the NEC. Responsibilities include ensuring service excellence, managing team performance, and driving business growth. Ideal candidates will have extensive food & beverage management experience and a commitment to delivering unforgettable guest experiences. Competitive salary and comprehensive benefits package available.

Benefits

23 days' annual leave plus bank holidays

Healthcare and wellbeing support

Employee Assistance Programme

Discounts on leisure memberships

Pension scheme and Life Assurance

Qualifications

• Minimum 5 years' experience at food & beverage senior level.
• Confidently manage a mixed portfolio of outlets and business functions.
• Experience of working with a client group.

Responsibilities

• Oversee the day-to-day operations ensuring high service standards.
• Drive business growth by pursuing new catering opportunities.
• Manage financial performance and maintain budget accountability.

Skills

Leadership

Communication

Project Management

Financial Acumen

Customer Service Orientation

Education

Senior management experience in F&B

Job description

A leading catering company in Birmingham seeks a Deputy General Manager to oversee operations at the NEC. Responsibilities include ensuring service excellence, managing team performance, and driving business growth. Ideal candidates will have extensive food & beverage management experience and a commitment to delivering unforgettable guest experiences. Competitive salary and comprehensive benefits package available.