Area Technical Operations Manager

Allianz; United Kingdom; Remote; GBP 65,000; Full time

Job summary

A leading engineering inspection service provider is seeking an Area Technical Operations Manager in the UK. This remote role involves managing a team of Engineer Surveyors to achieve business goals and ensure a high standard of service delivery. The ideal candidate will have strong leadership and coaching skills, along with experience in service management. Competitive salary at approximately £65,000 annually, along with flexible benefits.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discount on insurance products

Retail discounts

Volunteering days

Access to tools of trade car/company car

Qualifications

• Experience of managing high-quality service delivery to meet KPIs and SLAs.
• Good IT and literacy skills for detailed reporting and analysis.

Responsibilities

• Provide proactive leadership and performance management of Engineer Surveyors.
• Motivate the team to achieve business KPIs and service levels.
• Ensure team delivers optimum operational performance.
• Engage team members in achieving team goals.

Skills

Leadership

Motivation

Coaching

Problem solving

Influencing decision making

IT skills

Education

HND / HNC / ONC / Full Technological Certificate / 18th Edition

Job description

Role Description

Role Description

We have an exciting home-based opportunity for an Area Technical Operations Manager within the Allianz Engineering Inspection Services team.

As an ATOM, you'll have the opportunity to develop key skills such as Leadership, motivation, coaching, problem solving and ability to influence decision making.

This is a remote role with no expectation to be in office. However, you will be covering a large geographical area and you must be able to travel and stay away for business needs.

Salary Information

Salary Information

Pay: Circa £65,000 per annum.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Provide highly effective proactive leadership and performance management of a team of Engineer Surveyors.
• Motivate and drive the Engineer Surveyor team in order to achieve business KPI and service levels with regard to inspection service delivery.
• Ensure that the team delivers optimum operational performance.
• Provide full contribution to the management of the business, working closely with all other ATOMs and the NTOM to ensure National and business success.
• Ensure the team meets its requirements in accordance with both statutory and regulatory obligations.
• Manage and audit Engineer Surveyor performance and technical competence in accordance with prescribed guidelines.
• Adopt effective Client Relationship Management techniques to identify customer technical inspection requirements and opportunities to provide other technical services.
• Engage every team member in achieving team goals and delivering excellent performance.
• Focus on results and driving efficiency savings and increasing productivity levels across the team.
• Proactive communication and a passion for building professional relationships with the team.
• Work fast and energetically to make things happen for the team, clients and the business to a very high standard.
• Constantly anticipating the need to adapt existing processes in response to upcoming customer, industry or business change.
• Retain up to the minute understanding of the Allianz UK business and its customers to drive wider performance.

Essential Skills

• Experience of managing the delivery of a high-quality service to meet KPIs and SLAs
• A good level of IT and literacy skills in order to complete detailed reporting & analysis

Desirable Skills

• Previous experience of performance and people management is desirable

Qualifications

• HND / HNC / ONC / Full Technological Certificate / 18th Edition / Board of Trade Chief Engineer 1st Class Certificate of Competence or comparable

Please include the following in your application

Complete in no more than 500 words:

1. How do you plan to effectively lead a large remote team across a wide geographical area, with a focus on Performance, Engagement, and Customer Service?
2. What We Will Offer You

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that\'s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That\'s on top of enjoying all the benefits you\'d expect from the world\'s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days
• Access to tools of trade car/company car

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it\'s right for our customers, our business and for you, then we\'ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community\'s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it\'s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: Matthew Mckevitt

Closing date 07/11/25

We reserve the right to close the advert early if we reach enough applications.

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84489 | Operations | Management | Non-Executive | Allianz UK | Full-Time | Permanent

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