Area Swim Lead

GLL; Cambridge; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Learning & development to support your

Discounted gym membership for you and:

Full-time permanent position

Industry leading rates of pay

GLL Extras discounts

25% off Red Letter Days

25% off Buy A Gift

20% off spa treatments

Ride to work scheme

Free eye tests

Job summary

GLL, Cambridge partnership, is seeking an Area Swim School Lead to connect customers, swimming teachers and leisure centre teams. You will oversee the partnership swim school programme, including school swimming and all other swim school products, ensuring high-quality customer service and smooth lesson delivery.

You will lead and inspire teachers, support growth in income and pupil numbers, and have opportunities for in-house training and professional development.

Qualifications

• Must be a fully qualified swimming teacher.
• Holds a full Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland).
• Experience as Lead Swimming Teacher or leading a team is desirable.
• Strong focus on customer service.
• Solid knowledge of health and safety.
• Be a great team player.
• CoursePro experience beneficial.

Responsibilities

• Support in growing and reviewing diverse swim school programmes.
• Focus on pupil progression and attainment.
• Drive sales and retention; oversee and impact lesson delivery and quality.
• Manage, mentor and develop your team of swimming teachers.
• Assist with recruitment of new teachers.
• Deal with customer queries and complaints.
• Create a positive customer journey.
• Utilise marketing resources to promote products and engage customers and staff.
• Oversee the school swimming programme and pupil attainment.

Skills

Team leadership

Customer service

Health and safety

Great team player

Education

Level 2 Certificate in Teaching Swimming

Tools

CoursePro

Job description

GLL is looking for an Area Swim School Lead to work within the Cambridge partnership. The Area Swim School Lead is the link between our customers, swimming teachers and the leisure centre team. You will be responsible for the partnership swim school programme, including school swimming and all other swim school course products.

This key role provides administrative and technical support to the centre teams to ensure the smooth running of the lessons and high-quality, consistent level of customer service. Your role will bring organisation and structure to the swim schools as you lead and inspire your swimming teachers and support in growing the income and number of pupils learning to swim. This role offers a real opportunity to affect positive change .

You’ll no doubt be an experienced swimming teacher looking for the next stage in your career and be full of ideas of how to make things better. We’ll offer in-house training to support you with your role as well development opportunities such as ‘train the trainer’ and the STA Tutor training programme.

What you need:

• Be a fully qualified swimming teacher
• Hold a full Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland).
• Experience in being a Lead Swimming Teacher or leading a team is desirable
• A real focus on customer service
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• If you’ve worked with CoursePro, it would be beneficial but not essential.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

What you’ll do:

• Support in growing and reviewing diverse Swim school programmes
• Focus on Pupil progression and attainment
• Drive sales and retentionOversee and impact lesson delivery and quality
• Manage, Mentor and develop your team of Swimming Teachers
• Assist with recruitment of new Teachers
• Deal with customer queries and complaints
• Create an positive customer journey
• Utilise marketing resources to promote products and engage customers and staff
• Oversee the school swimming programme and pupil attainment
• Engage In community agendas

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• Learning & development to support career development
• Discounted gym membership for you and your partner.
• A full time permanent position – Change accordingly
• Industry leading rates of pay
• opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.