Area Support Shop Manager

Oxfam; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading charitable organization in the UK is seeking an Operational Support Coordinator to provide essential support to its shops. This role involves covering shop manager absences, ensuring seamless operations, and engaging with diverse communities. Ideal candidates will possess retail management experience, adaptability, and strong communication skills. Join the team to make a positive impact and uphold the organization's values in action.

Qualifications

• Previous retail or operational management experience is required.
• Agile and adaptable working style to handle varied tasks.
• Excellent communication and relationship-building skills are essential.

Responsibilities

• Coordinate and provide operational support to shops.
• Cover short-term shop manager absences effectively.
• Build trusting relationships to maintain engaged teams.
• Maximise Net Sales Contribution and Gift Aid in shops.
• Deliver continuous improvement support against KPIs.

Skills

Retail management experience

Adaptability

Communication skills

Relationship-building skills

Job description

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same – expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with shop manager experience, serving as a potential stepping stone toward an area manager role.

Key Responsibilities

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our are recruited to work for us.