Area Support Security Officer

ABM UK; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security service provider in the UK is seeking a Security Officer to enhance visitor safety and provide exemplary customer service. Responsibilities include regular patrols, incident management, and maintaining a secure environment. Candidates must possess valid SIA and CCTV licences, along with a courteous and professional attitude. This role offers a supportive work environment and various employee benefits.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee discount app

Qualifications

• Must be professional, friendly, and courteous at all times.
• Ability to work as part of a team and take ownership of situations.
• Motivated to achieve and respect all staff and visitors.

Responsibilities

• Interact with visitors providing first class customer service.
• Conduct regular patrols of the shopping centre.
• Manage incidents and report unsecure areas.
• Respond to security issues in a timely manner.

Skills

Teamwork

Customer service

Proactive assistance

Communication

Vigilance

Education

Valid SIA licence

CCTV licence

Job description

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

This important role is the public face of the Security Team. A can‑do and professional attitude is essential in this highly influential role.

Responsibilities

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive.
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
• Safeguard the site to be a safe and non‑threatening environment for all visitors/tenants.
• Ensure all incidents are managed in accordance with site policies and procedures.
• Liaise with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
• Report any unsecure areas to the Control Room immediately and take action to resolve.
• Record/log all non‑conformances and emergencies with the appropriate control room operatives.
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
• Maintain understanding of human behaviour, monitor and surveil suspect individuals, log and report incidents in line with site/company policies.
• Maintain vigilance and highlight/manage unauthorised access by banned individuals.
• Adhere to radio procedures at all times.
• Keep the Security Officer notebook updated and ensure notebook policies are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business and as requested by the line manager.
• Respond to all security issues and events in a timely manner.
• Complete all training requirements as requested by the line manager.
• Provide cover for at least one additional shift per month if requested.
• Liaise closely with the Environmental Services team to deliver one service and highlight opportunities in working as one team.
• Support the team and ensure smooth operation of the business as assigned by the manager.

Qualifications & Requirements

• Professional, pleasant, friendly, courteous, and helpful at all times.
• Demonstrated ability to work as part of a team.
• Take ownership of all situations and ensure tasks are completed or escalated when necessary.
• Motivated, aim high and achieve.
• Respect all staff and visitors within the shopping centre.
• Valid SIA licence and CCTV licence essential.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, the innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.