Area Supervisor (Gas Qualified)

Sureserve Compliance Central; Coleshill CP; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Employee wellbeing programme

Annual leave

Technical training and certifications

Enhanced Maternity & Paternity

Dental/Healthcare cash plan

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Sureserve Academy

Employee Voice Programme

Social activities for all teams

Job summary

Sureserve Compliance Central is seeking a gas-experienced Area Supervisor to lead a team of qualified installers within the heating sector. You will manage day-to-day operations, provide technical support, and drive quality, safety, and client satisfaction across multiple sites.

The role requires NVQ Level 2/3 in Heating and Ventilation or equivalent, ACS CCN1/CENWAT preferable, and a full UK driving licence. A strong leadership and customer-service mindset is essential.

Qualifications

• Must hold NVQ Level 2/3 in Heating and Ventilation or equivalent.
• Experience in heating system surveys or domestic installation projects is required.
• Customer-focused with excellent interpersonal skills and attention to detail.

Responsibilities

• Oversee a team of qualified installers and manage day-to-day operations.
• Provide technical support, training, and guidance to engineers; drive quality and safety standards.
• Act as a primary client contact to resolve issues and ensure contract requirements are met.
• Lead toolbox talks, communicate procedures, and manage competency records.
• Cover for Regional Manager when needed and support disciplinary processes.
• Ensure regulatory standards and customer budgets are met with site surveys and installations.

Skills

Leadership

Communication

Customer service

Problem solving

Education

NVQ Level 2/3 in Heating & Ventilation

Job description

Opportunity for a gas experienced area supervisor to oversee our dynamic team of qualified installers, looking to take the next step in your career with a leading company in the heating sector., Dealing with the day-to-day operational management of operatives and providing technical support, encouragement, and training for all engineers to deliver an agreed volume of completed jobs per week, including whilst engineers are on call.

• Provide a "Technical Section" during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks.
• Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards.
• Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview
• Ensure the Clients contractual and specific requirements are met, and where possible surpassed.
• Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks.
• Support the Regional Manager & Head of Region with the training requirements and technical support for both existing engineers and the new starter induction and training processes.
• Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs.
• Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies
• Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume.
• Cover for the role of Regional Manager as and when required.
• Assist in the investigation processes associated with disciplinary and grievance situations.
  This role is a pivotal role that contributes to the delivery of efficient and effective heating system surveys and installations for our clients. The individual will be the driving force in conducting in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail., Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent.
• ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable.
• Experience: Demonstrable practical experience in heating system surveys or domestic installation projects.
• Customer Focus: Strong customer service orientation and excellent interpersonal skills.
• Detail-Oriented: Proven ability to deliver accurate and detailed survey reports.
• Excellent leadership and communication skills
• Driving License: Full UK driving license is essential.
  Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

5 days per week (Mon - Fri) 8am to 5pm - 40 hrs

1 hour for lunch daily, supervisory call out rota to go on during evenings & weekends.

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Technical training and certifications relevant to the role.
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.