Area Service Manager

KONE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service company in Greater London seeks an Area Service Manager to lead a team of Service Engineers. The role involves enhancing customer satisfaction, managing service delivery, and ensuring operational excellence. Ideal candidates will exhibit strong leadership, effective communication skills, and a background in service operations, particularly with lifts or escalators. The company offers competitive salary and various employee benefits including career progression and extensive training.

Benefits

Competitive salary

Clear career progression pathways

Extensive training opportunities

25 days holiday plus bank holidays

Company pension scheme

Life Assurance and Employee Assistance Programme

Personal Development Incentive

Cycle to work scheme

Qualifications

• Strong leadership and people-management skills are essential.
• Excellent verbal and written communication skills required.
• Experience in service operations, particularly in lifts or escalators, preferred.

Responsibilities

• Lead, coach, and support a team of Service Engineers.
• Build strong relationships with customers and key partners.
• Drive service quality, safety, and operational performance.
• Oversee resource allocation and job prioritization.
• Manage financial performance and customer contracts.

Skills

Leadership

Communication

Relationship building

Customer focus

Organised

Results-driven

Job description

Area Service Manager – KONE

We’re looking for a driven and people‑focused Area Service Manager to lead our service operations. In this role, you’ll manage a team of Service Engineers, ensure outstanding customer satisfaction, and deliver high‑quality maintenance performance across your area.

Key Responsibilities

• Lead, coach and support a team of Service Engineers
• Build strong relationships with customers and key partners
• Drive service quality, safety and operational performance
• Oversee route planning, resource allocation and job prioritisation
• Manage financial performance, KPIs and customer contracts

What We’re Looking For

• Strong leadership and people‑management skills
• Excellent communication and relationship‑building
• Background in service operations (lifts/escalators ideal)
• Customer‑focused, organised and results‑driven

Benefits

• Competitive salary (dependent on experience).
• Clear career progression pathways.
• Extensive training opportunities through our dedicated learning platform.
• 25 days holiday (plus bank holidays).
• Company pension scheme.
• Life Assurance and Employee Assistance Programme.
• Personal Development Incentive (PDI).
• Cycle to work scheme and other employee perks.

This role is not eligible for visa sponsorship.

If you are passionate about the lift industry and looking for a new challenge with a leading company, we’d love to hear from you!