Area Professional Services Manager (UK)

HDR; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global engineering firm is seeking an Area Professional Services Manager to lead and develop area staff, ensure quality standards, and support project teams. The ideal candidate will have a Bachelor's degree and a minimum of 15 years of experience with a commitment to quality and empowerment within an employee-owned culture.

Qualifications

• Minimum 15 years of experience in a related field.
• Maintains professional or engineering registration with extensive technical expertise.
• Experience in management and development of diverse teams.

Responsibilities

• Develop, coordinate, and improve technical competencies of area staff.
• Lead training and development of area staff.
• Oversee workload balancing and staffing of project teams.
• Implement QA/QC Program activities for continuous improvement.
• Support communication and coordination within all business groups.

Skills

Team development

Quality assurance

Project management

Technical expertise

Education

Bachelor's degree in a related field

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Responsibilities

In the role of Area Professional Services Manager, we'll count on you to:

• Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers.
• Lead and monitor development and training of area staff in technical and business competencies.
• Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitor project QC Review activities including assignment of experienced and qualified reviewers.
• Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
• Lead and participate in project reviews and support project teams with management of claims and losses.
• Lead the Area mentoring initiative.
• Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
• Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA.
• Oversee and ensure implementation of quality, standards, and best practices.
• Provide leadership to assigned business class leaders, including the cross-sector leaders.
• Collaborate with Area operations, market sectors, business classes, and delivery leaders.
• Participate in Area strategic planning and plan implementation.
• Support area activities related to hiring and retaining key staff.
• Serve as a champion for BGX opportunities.
• Support communication and coordination within all business groups.
• Perform other duties as needed.

Qualifications

Required Qualifications

• Bachelors degree in a related field
• A minimum 15 years' of experience
• Maintains professional or engineering registration and has extensive related technical expertise
• Experienced in management and development of diverse teams
• Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
• Committed to quality, improvement and HDR values
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.