Area Operations Manager (Water)

Thames Water Ltd; Greater London; Sur place; GBP 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Salary up to £65k

26 days holiday

Car allowance

Annual bonus

Pension scheme

Private medical health care

Maternity/Paternity leave

Wellbeing benefits

Résumé du poste

Thames Water Ltd is seeking an Area Operations Manager to lead end-to-end operations across Water Networks, including Repair and Maintenance, in London and the Thames Valley. This full-time, permanent role focuses on safety, performance, and timely service delivery.

You will manage up to 30-40 staff with 7-10 direct reports, a budget of up to £5m, and engagement with contractors. Expect a strong emphasis on leakage reduction and customer service, with broad stakeholder collaboration.

Qualifications

• Experience leading operations in a large, performance-driven environment.
• Strong strategic and commercial acumen to deliver against targets.
• Excellent communication and resilience in a challenging setting.
• Preferably Repair & Maintenance (R&M) exposure.
• Proven track record in leading large geographical teams.
• Experience managing contractor relationships.
• Uncompromising focus on health, safety and wellbeing.
• Committed to delivering customer-focused service.

Responsabilités

• Oversee end-to-end operations across Water Networks, including R&M, with a zero-compromise health and safety approach.
• Manage a budget of up to £5m and a customer base of ~1 million, aligning outputs with regulator incentives.
• Monitor and mitigate operational and financial risk across the area.
• Drive leakage reduction and continuous service delivery to minimise interruptions.
• Develop and sustain a high-performing team across multiple locations in London/Thames Valley.
• Collaborate with stakeholders and contractors to plan for present and future asset needs.

Connaissances

Operations leadership

Strategic thinking

Communication skills

R&M experience

Team development

Contractor management

Health and safety mindset

Customer service focus

Stakeholder engagement

Description du poste

We are looking for an Area Operations Manager to join Thames Water on a full-time, permanent basis.

In this exciting and high-profile position, you will have the opportunity to play a key role in creating and delivering ‘life’s essential service’ of water supply for our millions of customers, and for the communities we serve, both today and in the future.

As an Area Operations Manager, you will be accountable for the end-to-end performance of your area across Water Networks, including Repair and Maintenance.

What will you be doing as an Area Operations Manager

• Your role is vital in ensuring that all operational activity is carried out by Thames Water and 3rd party contractors in a safe, timely and efficient manner with a zero-compromise approach to health, safety and public health.
• You will be responsible for the operational and financial performance, consisting of a budget of up to £5m and a customer base of around 1 million. It will be the area managers' responsibility to ensure that outputs are aligned with and support Thames Water’s Outcome Delivery Incentives set by the regulator. It is crucial that your leadership demonstrate behaviours fully aligned with Thames Water’s vision and values.
• It will be critical for the Area Manager to ensure that risk, both operational and financial, is proactively monitored and managed across the area whilst ensuring we are adhering to all health and safety and Streetworks legislations, with zero cost incurred due to failed operational process or policy management.
• The services you will provide will ensure we reduce leakage throughout your area, ensuring we leave our environment in a better place, deliver a consistent service to reduce customers experiencing supply interruptions and respond to customers' needs ensuring they get the service they are asking for, amongst many other things.
• You will build relationships with our valuable people focused on improving engagement and providing futures for people who want to develop and put together plans to ensure their success. You will look to foster a culture of collaboration across the business, ensuring our alignment and success. You will reach out to communities to ensure our future talent is fostered locally, growing our diverse workforce into the future.
• You will work in partnership with key stakeholders across varying levels within the business and contractors (where applicable), to ensure that your area is not only thriving today, but that all risks and opportunities for the future are identified across, but not limited to, safety, public health, customer, people, finance and asset performance.
• The decisions and inputs of this role will enable future planning, investment and risk mitigation; therefore, a significant part of this role will be working at a strategic level with our asset management teams to ensure we have seamless handovers and cross-company collaboration in place to manage asset risk and investment.
• Your team will consist of up to 30-40 people with 7-10 direct reports spread across varying locations across London / Thames Valley.

What should you bring to the role?

• Have excellent operations site leadership experience in a performance-driven and constantly changing environment.
• Ability to think strategically with effective commercial acumen to deliver against stretching operational targets.
• Possess strong communication skills and be resilient and tenacious in a challenging environment.
• Ideally Repair and Maintenance (R&M) experience.
• Significant experience in leading and developing teams over a large geographical region.
• Experience in managing contractor relationships.
• You have an uncompromising approach to Health, Safety and Wellbeing.
• Ability to promote customer service as the number one priority.
• Experience in developing and maintaining routine ‘operational grip’ and event response leadership.

What’s in it for you?

• Offering a salary up to £65,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Generous Pension Scheme through AON.
• Private Medical Health Care.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.