Area Operations Manager

Bruntwood; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading property management company is seeking an Operations Manager in Birmingham to inspire and empower teams in delivering exceptional customer service. Responsibilities include managing a diverse team, providing strategic direction, and overseeing operational objectives. Applicants should have strong leadership skills and experience in customer-facing roles. This role offers excellent benefits, including a matched pension scheme, healthcare cash plan, and generous holiday allowances.

Benefits

28 days holiday plus birthday off

Healthcare cash plan

Sabbatical of up to 12 months

Life assurance cover

Up to 8% matched pension scheme

Discounts & cashback at leading retailers

Interest free learning loans

Qualifications

• Experience in a customer-facing or operational industry.
• Ability to manage direct and indirect reports effectively.
• Strategic approach to multi-site, large team management.

Responsibilities

• Inspire and empower the team to deliver exceptional customer service.
• Provide strategic direction and leadership for customer teams.
• Manage initiatives and processes to enable impactful service.

Skills

Customer centric approach

Leadership skills

Adaptability

Health & safety knowledge

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

This role looks after our operational teams across Birmingham. With 5 direct managerial level reports, and a team of 35 indirect reports in total who predominantly cover reception, events, community and facilities duties.

The commercial property portfolio is in prime position to deliver excellent service to our customers with the opening of Birmingham Health Innovation Campus this year as well as the refurbishment of Centre City.

The portfolio includes other incredible buildings: Innovation Birmingham, Cornerblock, Enterprise Wharf, Mclaren, Cornwall Buildings & BHIC.

What we're looking for:

• You’ll be customer centric, in a role whether it be in property or another customer facing/operational industry, where your focus is to provide the best possible customer experience.
• You’ll be a confident leader with the ability to manage direct and indirect reports effectively, listening to ideas, challenging where necessary, but ultimately creating a vision for the team to deliver, that is inspiring and aligns with Bruntwood’s values.
• Adaptability is crucial, the ability to lead and motivate teams where change is constant to make sure we're modernised and effective in our approach to our customers.
• An understanding of health & safety and facilities management would be advantageous, however this can be taught if you fit the criteria above with a strategic approach to multi-site, large team, customer centric management.

What you’ll be doing:

• Inspire and empower the team to deliver an exceptional customer service across the whole portfolio, delivering a best in class customer experience to exceed their expectations.
• Provide strategic direction, leadership and development for our customer facing teams.
• Manage and communicate initiatives, processes and KPI's to enable a highly transparent, credible and impactful service.
• Have the strength to challenge the status quo and confidence to drive through positive change.
• Develop innovative and creative change initiatives that will continually drive and improve our service offering.
• Create, implement and manage operational objectives and processes across Birmingham, while remaining agile and adaptable to the constantly changing environment.
• Leadership of a number of Property/Facilities Managers to deliver the strategic objectives of your area as set by the Senior Area Operations Manager.
• Oversee and direct an intelligence based approach to outcome focused services, ensuring that we meet customer expectations.
• Closely manage costs and budgets to ensure that we maximise both time and value for our customers.
• Collaborating with the Surveyor/Asset Management teams on building refurbishments and repositioning to maximise the benefit of the portfolio for our customers.

You’ll report into the Senior Area Operations Manager who covers multiple regions, and will be on hand to support as well as having Area Operations Managers in other regions as peers to share efficiencies and best practice.

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills

In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We'll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.

#LI-DNI