Area Manager, Operations Lead

Amazon UK Services Ltd.; Hinckley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading e-commerce company in Hinckley is seeking an Area Manager to oversee operations and ensure a culture of safety and quality. The successful candidate will manage teams, analyze performance, and implement improvements. A degree and relevant people management experience are required. This role involves collaboration with stakeholders to streamline operations effectively.

Qualifications

• A degree is required.
• Relevant experience in people management is essential.
• Experience in communicating with a wide range of stakeholders is necessary.
• Ability to use data to influence decisions is crucial.
• Fluent in verbal and written English.

Responsibilities

• Drive a culture of safety and wellbeing.
• Analyse and implement changes for quality and productivity.
• Oversee projects to streamline processes and improve service.
• Collaborate with management to standardise practices.

Skills

People management

Data analysis

Communication with stakeholders

Lean techniques

Process improvement

Education

Degree

Tools

MS Office Suite

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

This will be a Night Shift Role.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles millions of orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions

BASIC QUALIFICATIONS

• A degree
• Relevant experience in people management
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Advanced proficiency in verbal and written English and local language

PREFERRED QUALIFICATIONS

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience working with Lean, Six Sigma and Kaizen techniques
• AR Experience Recommended
• Experience working in another logistics environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment