Area Manager, DST1-STOKE

Amazon; Stoke-on-Trent; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading logistics company in Stoke-on-Trent is seeking an Area Manager to ensure seamless operations and meet customer demands. In this role, you will create a culture of safety, oversee performance, and manage a team dedicated to efficiency and quality. The ideal candidate will have a degree, relevant people management experience, and the ability to use data to drive business decisions. This opportunity offers a dynamic work environment focused on continuous improvement and creative problem-solving.

Qualifications

• A degree is required.
• Strong experience in people management is needed.
• Excellent communication skills and stakeholder management experience are required.
• Proficiency in using data to influence decisions is important.
• Advanced English proficiency is necessary.

Responsibilities

• Create and drive a culture of safety and wellbeing.
• Oversee projects to improve product quality and service.
• Collaborate with management to standardize practices.
• Analyze performance against objectives to drive improvements.
• Lead the On Road team and manage partner relationships.

Skills

People management

Data analysis

Communication

Lean techniques

Problem-solving

Education

Degree

Tools

MS Office Suite (Word, Excel, Outlook)

Job description

Job ID: 3124410 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key Job Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices
• Lead On Road team and relationships with Delivery Service Partners

A Day in the Life

You’ll work on a shift pattern (Tuesday to Saturday) at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the Team

Working within this high performing team in Stoke DST1, Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do: our ‘under the roof’ associates process millions of products for dispatch to our delivery teams, while our ‘on the road’ people work with a network of delivery contractors. We continually raise the bar for customer experience with new, innovative delivery services and focus on reducing our carbon footprint with electric vehicles and advanced technology.

Basic Qualifications

• A degree
• Relevant experience in people management
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Advanced proficiency in verbal and written English and local language

Preferred Qualifications

• Experience working with Lean, Six Sigma and Kaizen techniques
• Experience working in another logistics environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Equal Opportunity Employer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Posted: December 5, 2025 (Updated 30 minutes ago)