Area Manager, Customer Fulfillment

Amazon; Swansea; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global logistics company in Swansea seeks an experienced Area Manager to oversee operations and drive productivity. In this role, you will be responsible for ensuring safety, quality, and performance standards are met while managing a team. Ideal candidates should have a degree and relevant people management experience. Familiarity with safety protocols and data analysis is essential, along with proficiency in English. Join the team to contribute to an efficient operation.

Qualifications

• A degree is required.
• Relevant experience in people management is essential.
• Experience in communicating with various stakeholders is important.
• Ability to use data to influence decisions is needed.
• Advanced proficiency in English required.

Responsibilities

• Create and oversee a culture of safety and wellbeing.
• Analyze performance against business objectives.
• Standardize shift practices with management colleagues.
• Oversee projects to improve quality and productivity.
• Manage routine operational responsibilities effectively.

Skills

People management

Data analysis

Stakeholder communication

Safety culture

Process improvement

Education

Degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‑scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• A degree
• Relevant experience in people management
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Advanced proficiency in verbal and written English and local language

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Experience working with Lean, Six Sigma and Kaizen techniques
• Experience working in another logistics environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.