Area Manager

Centrica plc; Greater London; Remote; GBP 60,000 - 75,000; Full time

Job summary

PH Jones, part of Centrica, is looking for an Area Manager to lead a team delivering essential social housing services across South London. You will coach staff, drive right-first-time outcomes and use performance data to improve delivery while managing client relationships and regulatory risks.

This role requires travel within the region; gas qualifications (CCN1 and CENWAT) are essential, along with a collaborative leadership style and strong stakeholder management.

Qualifications

• Gas qualifications (CCN1 & CENWAT) required.
• Proven track record in leading and developing teams.
• Experience delivering strong customer outcomes in regulated environments.
• Ability to use data and insights to drive improvement.
• Strong stakeholder management and relationship-building skills.
• Understanding of health, safety and compliance responsibilities.
• Commercial awareness and balanced business decision-making.
• Knowledge of data protection requirements.

Responsibilities

• Leading and developing a high-performing, customer-focused team.
• Driving excellent customer outcomes through a right-first-time approach.
• Using performance data and insights to improve service delivery and operational efficiency.
• Managing client relationships and working collaboratively to achieve shared objectives.
• Supporting the resolution of complex customer issues and preventing recurrence.
• Creating a culture of safety, quality and continuous improvement.
• Ensuring teams have the skills, knowledge and support needed to perform at their best.
• Managing operational and regulatory risks while maintaining compliance with standards.
• Making informed commercial decisions balancing customer, colleague and business needs.
• Regular travel across South London within commuting distance.

Skills

Gas qualifications

Team leadership

Customer service

Data-driven decisions

Stakeholder management

Health & safety

Commercial awareness

Regulatory compliance

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. You're part of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

What you'll be doing:

As an Area Manager, you'll lead and support a team delivering essential services to customers within the social housing sector. You'll play a key role in ensuring we continue to provide safe, efficient and high-quality services while creating an environment where colleagues can thrive. You'll work closely with clients, stakeholders and operational teams to drive performance, improve customer satisfaction and identify opportunities for continuous improvement. Through coaching, leadership and collaboration, you'll help shape a culture that puts customers and colleagues at the heart of everything we do.

Key responsibilities include:

• Leading and developing a high-performing, customer-focused team.
• Driving excellent customer outcomes through a right-first-time approach.
• Using performance data and insights to improve service delivery and operational efficiency.
• Managing client relationships and working collaboratively to achieve shared objectives.
• Supporting the resolution of complex customer issues and identifying opportunities to prevent recurrence.
• Creating a strong culture of safety, quality and continuous improvement.
• Ensuring teams have the skills, knowledge and support needed to perform at their best.
• Managing operational and regulatory risks while maintaining compliance with business and industry standards.
• Making informed commercial decisions that balance customer, colleague and business needs.

As this role supports customers and teams across South London, regular travel throughout the region will be required, so you'll need to live within a reasonable commuting distance.

What we're looking for:

We’re interested in hearing from people with a passion for leadership and customer service.

You’ll ideally bring:

• Gas qualifications (CCN1 & CENWAT) and technical gas experience is essential.
• A proven track record of leading, motivating and developing successful teams.
• Experience delivering strong customer outcomes within a regulated or operational environment.
• The ability to use data and performance insights to drive improvement and achieve results.
• Strong stakeholder management and relationship-building skills.
• A collaborative leadership style with the ability to influence and inspire others.
• An understanding of health, safety and compliance responsibilities.
• Commercial awareness and the ability to make balanced business decisions.
• Knowledge of data protection and information security requirements.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.