Area Manager

Salisbury Group; Tonbridge; On-site; GBP 28,000; Full time

Job summary

A leading business support company in Kent is seeking a proactive and compassionate leader to manage staffing and client relationships, ensuring service excellence across various sites. The ideal candidate will have strong people management skills, problem-solving abilities, and a full UK driving licence. Offers include career progression opportunities and financial wellbeing benefits. This role operates on a flexible schedule, adjusting to business needs, with a supportive work environment focused on creating happiness in both staff and clients.

Benefits

Financial wellbeing benefits

Career progression opportunities

Cycle-to-work scheme

Workplace pension

Qualifications

• Ability to work effectively in a busy environment and communicate with people at all levels.
• Excellent problem-solving and decision-making abilities.
• Strong customer service skills.

Responsibilities

• Meet and exceed client expectations while managing budgets.
• Recruit and train staff ensuring compliance.
• Monitor client satisfaction and conduct site visits.
• Perform audits and maintain service standards.

Skills

People management

Client relationship skills

Problem-solving

Teamwork

Attention to detail

Health and safety awareness

Customer service

IT literacy

Education

Full UK driving licence

Job description

About The Role

Location: Kent
Salary: £28,000 per annum
Contract Type: Permanent
Hours Per Week: 40 (flexible to the needs of the business and may include some weekend working)

Responsibilities

• Meet and, where possible, exceed client expectations while operating within agreed budgets.
• Recruit, induct, and train suitable staff while ensuring compliance with vetting procedures.
• Maintain staffing levels to ensure contract standards are met.
• Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
• Monitor client satisfaction and service delivery through regular meetings and reports.
• Conduct frequent site visits, both planned and random, to ensure service delivery standards are met, escalating any issues as required.
• Perform audits, including compliance and quality checks, on a monthly basis.
• Develop and implement strategies to reduce staff turnover through structured induction programs, training, performance management, and personal coaching.
• Oversee the site‑based training matrix to ensure all personnel receive necessary training.
• Ensure all site documentation is accurate and up to date.
• Manage equipment, materials, and supplies within agreed budgets.
• Ensure all Atlas FM personnel follow site rules and maintain a professional appearance.
• Uphold Atlas FM’s values, ensuring activities align with quality management, health and safety regulations, legal requirements, and corporate responsibility policies.
• Complete electronic time and attendance records.

About You

We are looking for a compassionate and proactive leader with experience in people management. Ideally, you will be based in the area and enjoy maintaining strong relationships with both clients and staff.

Qualifications

• Ability to work effectively in a busy environment and communicate with people at all levels.
• Strong people management and client relationship skills.
• Excellent problem‑solving and decision‑making abilities.
• Strong team ethic and a flexible approach to work.
• Attention to detail and ability to accurately record data.
• Health and safety awareness/training.
• Strong customer service skills.
• IT literacy and the ability to use reporting tools effectively.
• Full UK driving licence.

Benefits

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Stream – real‑time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programmes, including the Stars of Atlas awards.
• Cycle‑to‑work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• Opportunity to work in a fast‑growing business with significant career advancement potential.

About The Company

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are one of the fastest‑growing business support companies in the UK, providing cleaning, security, pest and other support services a wide range of companies. Our success is down to the passion and commitment of our extended family, who together deliver happiness across thousands of client sites every single day.

Our purpose is to create happiness in ourselves and others. We approach work and life with optimism, kindness, and a commitment to delivering on our promises and going the extra mile every day.

Equal Opportunities

Atlas commits to be an Equal Opportunities Employer and aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.