Area Manager

Amazon UK Services Ltd.; Sutton Coldfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading logistics company in Sutton Coldfield is seeking an Area Manager to oversee operations, ensuring safety, quality, and productivity across the site. The ideal candidate has experience in people management, a degree, and strong communication skills. This role involves driving process improvements and collaborating with management to uphold the highest operational standards.

Qualifications

• Experience in people management and team development.
• Experience building strategic relationships with stakeholders.
• Advanced proficiency in verbal and written English.

Responsibilities

• Create and drive a culture of safety and wellbeing.
• Analyse and implement changes to maintain quality and productivity.
• Oversee projects to streamline processes and increase quality of service.

Skills

People management

Team development

Strategic relationships

Communication skills

Analytical skills

Education

Degree

Tools

MS Office Suite

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

BASIC QUALIFICATIONS

• Experience in people management and team development
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• A degree
• Advanced proficiency in verbal and written English and local language

PREFERRED QUALIFICATIONS

• Experience working with Lean, Six Sigma and Kaizen techniques
• Experience working in another logistics environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment