Area Manager

Sureserve; South Shields; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading compliance and energy services provider is seeking a qualified Domestic Gas Engineer to manage customer services, ensure compliance across contracts, and support recruitment processes. The role involves maintaining high standards of customer service and facilitating communication with clients. The successful candidate will have previous Area Manager experience and strong organizational skills, alongside an ACS qualification. This role offers competitive salary and various employee benefits, including enhanced family leave policies.

Benefits

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave

Employee assistance programme

Qualifications

• Proven experience in a managerial position within a relevant field.
• Ability to handle customer complaints and feedback professionally.
• Strong organizational skills to manage multiple tasks effectively.

Responsibilities

• Manage customer services and resolve complaints.
• Ensure compliance on all contracts and monitor performance.
• Act as the primary liaison for clients regarding contract management.

Skills

Customer service

Management

MS Office proficiency

Communication skills

Organizational skills

Education

Qualified Domestic Gas Engineer (ACS qualification)

Area Manager experience in social housing/construction

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.

Duties

• Responsible for customer services including complaint resolution
• Work closely with HR colleagues on employee‑related issues that may occur throughout the employee lifecycle.
• Attend all contract meetings and report back to the Head of Region
• Monitor parts usage and credit returns to procurement department
• To ensure compliance is met on all contracts
• Responsible for all financial invoicing on time and chargeable works management
• Ensure letter procedure is adhered to and take full responsibility for no access procedure
• Achieving and maintaining 100% compliance on servicing programmes
• Manage key functions and roles within the Region
• Be the main link with our clients in terms of contract management
• Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
• Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
• Assist in the preparation of bidding and contracting for new work
• Heavily involved in recruiting and monitoring probationary periods
• All associated ad‑hoc administrative duties

The successful candidate will have

• Qualified Domestic Gas Engineer (holding current ACS qualification)
• Previous Area Manager experience preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre‑employment checks
Successful applicants will be subject to eligibility checks with a third party, including the right to work in the UK and DBS checks