Area Manager

Screwfix; Maidstone; On-site; GBP 70,000 - 90,000; Full time

Job summary

Screwfix in Maidstone is seeking an Area Manager to lead up to 22 stores across the South-East, shaping performance and delivering exceptional customer experiences.

You will coach Branch Managers, use data to drive growth, uphold high standards, and drive continuous improvement across the region.

This field-based leadership role requires travel and a passion for developing people and delivering results in a fast-paced retail environment.

Qualifications

• Extensive experience leading multiple retail sites.
• Proven track record of developing teams to deliver results.
• Strong communication and influencing skills.

Responsibilities

• Lead Branch Managers to drive performance across 22 stores.
• Use data and KPIs to identify opportunities and growth.
• Develop high-performing teams through coaching and feedback.
• Ensure exceptional customer experience and service standards.
• Oversee stock, budgets and store openings.

Skills

Multi-site leadership

People development

Data-driven decisions

Strategic planning

Job description

Overview

Join Screwfix as an Area Manager and lead a team that makes a difference every day. As an Area Manager at Screwfix, you'll have the opportunity to lead up to 22 stores across the South-East, shaping performance, inspiring teams and delivering exceptional experiences for our customers.

You'll lead Branch Managers to unlock the potential of every store, building high‑performing teams, driving growth and creating a culture where colleagues can thrive. With a mix of established, successful stores and exciting opportunities for further growth, this is a role where you can make an impact.

You'll also enjoy regular exposure to senior leaders and business‑wide initiatives, giving you the chance to influence decisions, contribute to key projects and help shape the future direction of Screwfix.

About the Role

As a key member of our Retail Operations leadership team, you'll be responsible for delivering sustainable commercial performance across your area while maintaining the outstanding standards, service and execution that Screwfix is known for.

This is a highly visible, field‑based leadership role where you'll spend time leading Branch Managers and their teams, coaching, supporting and challenging them to achieve their full potential. You'll use data, insight and strong leadership to identify opportunities, drive continuous improvement and ensure every store is operating at its very best.

Success in this role is about more than delivering results. It's about building capability, creating an engaging culture and empowering teams to provide a consistently brilliant experience for colleagues and customers alike.

Why This Area?

• Lead stores within and around the UK's capital city.
• Work within a fast-moving, highly visible trading environment.
• Gain regular exposure to senior leaders and key business initiatives.
• Play an important role in shaping and delivering our city‑store strategy and future store formats.
• Build your profile through the unique opportunities, pace and challenges that a London-facing region presents.
• Develop broad leadership experience across a diverse mix of urban, suburban and regional locations.

What You’ll Be Doing

• Putting customers at the heart of every decision, using insight, feedback and local knowledge to continuously improve the customer experience and drive loyalty.
• Leading, developing and inspiring Branch Managers to build high-performing teams, deliver outstanding service and achieve exceptional commercial results.
• Creating a culture of accountability and excellence, where colleagues understand expectations, feel empowered to succeed and take pride in delivering their best every day.
• Driving area performance, using sales, KPI and financial data to identify opportunities, manage risk and deliver sustainable growth.
• Building leadership capability across your stores through coaching, feedback, talent development and meaningful performance conversations.
• Championing diversity, inclusion and wellbeing, creating an environment where every colleague feels they belong, can contribute and has the opportunity to thrive.
• Challenging the status quo and leading continuous improvement, identifying smarter ways of working to enhance service, standards and operational execution.
• Ensuring operational excellence across every store, delivering strong compliance, consistent standards and effective execution of business initiatives and marketing plans.
• Maintaining a visible presence in stores, providing practical support, constructive challenge and high-quality operational feedback to drive continuous improvement.
• Managing stock, costs and budgets effectively, ensuring resources are optimised to maximise profitability and performance.
• Leading new store openings and contributing to strategic projects, helping shape the future growth and success of Screwfix.

About You

Required skills & experience
You're an experienced multi-site leader who knows how to build high-performing teams and elevate store performance. You bring clarity, energy and direction, balancing strong commercial focus with a genuine passion for developing people.

You’ll Bring:

• Significant experience leading multiple retail sites within a demanding, fast-paced environment.
• A proven track record of developing individuals and teams to deliver exceptional results.
• Strong communication skills with the ability to influence, coach and challenge effectively.
• A practical, analytical mindset that supports strong decision-making and performance improvement.
• A passion for high standards, operational excellence and exceptional customer experiences.
• Resilience, adaptability and the ability to thrive under pressure in a field-based leadership role.
• A full driving licence and flexibility to travel extensively across the area.

Our Leadership Principles & Behaviours

At Screwfix, we create the conditions for people to succeed. Our leaders are guided by three principles: Clarity, Curiosity and Confidence. We look for people who provide clear direction, continuously seek opportunities to learn and improve, and empower others to deliver their best work.

Alongside these principles, our behaviours shape how we work every day:

Screwfix Behaviours

• Accountability – Prioritising effectively, leading with clarity, and taking ownership.
• Achieving Together – Building strong relationships and working seamlessly across all areas of the business
• Agility – Embracing change, adapting to new challenges, and showing curiosity
• Customer First – Putting the customer at the heart of everything we do

Ready to Join Us?

If you're driven by developing high-performing teams, raising standards and delivering meaningful results across a whole area - we’d love to hear from you. To find out more, please email [e-mail] for any queries!

Sustainability at Screwfix

We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]