Area Maintenance Manager (FM)

City Facilities Management Limited; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK facilities management company is seeking an experienced Area Maintenance Manager to lead mobile teams in ensuring high-quality maintenance services for retail clients. Responsibilities include managing schedules, maintaining client relationships, driving continuous improvement, and overseeing financial management. The ideal candidate will have strong leadership, customer service skills, and experience in compliance. This role is key in providing operational continuity and supporting team development. Flexible hours and a full driving license are required.

Benefits

Exclusive perks

Valuable rewards

Qualifications

• Experience in managing a technical team in maintenance.
• Strong customer-focused approach with proven performance management skills.
• Ability to handle compliance and operational processes effectively.

Responsibilities

• Lead a mobile technical team in the delivery of maintenance services.
• Ensure high service levels and compliance with client expectations.
• Manage budget controls and financial responsibilities.

Skills

Leadership

Customer Service

Budget Management

Technical Support

Job description

We have an exciting opportunity for an experienced Area Maintenance Manager to join our team, working with one of our major UK retail clients. In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position is fostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations. You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels. Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action where necessary. Driving continuous improvement, supporting training, and enhancing operational processes will also be integral to your success in this role. If you are passionate about delivering exceptional service, building strong relationships, and leading a high-performing team, we’d love to hear from you!

Key Responsibilities

• Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
• Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
• Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients.
• Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
• Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
• Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.

Financial Responsibility

As an Area Maintenance Manager, you will play a critical role in budget control and cost management, ensuring that all financial decisions align with business objectives while delivering high-quality service to our clients. Your key responsibilities include:

• Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets.
• Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline.
• Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer.
• Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long-term value.

People Responsibility

This role requires a proactive leader who leads by example, maintains high standards, and fosters a culture of excellence and accountability.

• Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team.
• Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes.
• Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards.
• Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high‑quality service and professionalism.
• Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies.
• Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return‑to‑work interviews are conducted and any support needed is provided.

Ideal Candidate

• Flexible to be available / on call out of hours
• Full driving license.

What We Offer

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include.