Area Maintenance Manager

City Facilities Management; City Of London; On-site; GBP 48,000 - 52,000; Full time

Job summary

A leading facilities management company seeks an experienced Area Maintenance Manager in London. You will lead a technical team, ensuring effective delivery of maintenance services while fostering strong client relationships. The ideal candidate has expertise in customer service, team leadership, and budget management. This is a permanent role offering a competitive salary and various employee benefits.

Benefits

33 Days Holiday (Inc. Bank Holidays)

Private Pension

HealthShield Cashback Plan

Employee Discount Platform

Electric Car Scheme

Qualifications

• Experience in delivering outstanding customer service.
• Proven track record in team leadership and development.
• Strong skills in budget management and financial accountability.

Responsibilities

• Ensure all sites are fully covered 24/7 for maintenance.
• Monitor performance against KPIs and implement improvement plans.
• Provide technical support and guidance to the engineering team.
• Oversee budget management within designated area.

Skills

Customer Service Excellence

Team Leadership

Budget Management

Technical Guidance

Job description

Job Title: Area Maintenance Manager (Retail FM) — Location: Central London — Contract Type: Permanent — Working Hours: 40 Hours Per Week — Salary: £48,000 – £52,000 (depending on experience) + 11% LWA + Annual Bonus!

We have an exciting opportunity for an experienced Area Maintenance Manager to join our team, working with one of our major UK retail clients. In this role, you will lead a static technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position is fostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations. You will be responsible for managing both your technicians and client interactions, ensuring a customer‑focused approach that builds trust and long‑term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels.

Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action where necessary. Driving continuous improvement, supporting training and enhancing operational processes will also be integral to your success in this role.

Key Responsibilities:

• Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
• Client‑Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
• Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high‑quality service to clients.
• Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
• Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
• Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.

Financial Responsibility:

• Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets.
• Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline.
• Driving Business Growth: Identify and implement cost‑effective business development opportunities within budget, enhancing service offerings for the customer.
• Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long‑term value.

People Responsibility:

• Building a High‑Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team.
• Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes.
• Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards.
• Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high‑quality service and professionalism.
• Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies.
• Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return‑to‑work interviews are conducted and any support needed is provided.

The ideal candidate:

• Flexible to be available / on call out of hours.
• Full driving licence.

What We Offer:

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan – Reclaim part of your dental/optical costs.
• OneCity – Employee Discount Platform.
• Employee Value Awards up to the value of £250.
• Access to Costco Personal Membership Subscription.
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision).
• Electric Car Scheme (Criteria Applies).
• First Bus Commuter Club – Discounted Bus Travel.