Area Care Operations Manager

Secure Care UK - Bases; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare transport provider is seeking an Area Care Operations Manager to oversee teams in Birmingham and Liverpool. This full-time role involves ensuring high operational standards while promoting exceptional patient care. Candidates should have proven leadership experience in healthcare, excellent communication skills, and a full UK manual driving licence. In return, competitive salaries and opportunities for development are offered, making it an ideal chance to advance your career in healthcare management.

Benefits

Competitive salary

Pension scheme

Performance-based bonuses

Health & wellbeing benefits

Professional development opportunities

Qualifications

• Proven experience managing and developing teams.
• Strong focus on patient care and compliance.
• Ability to communicate effectively across teams and with external partners.
• Experience managing performance and providing coaching.
• Demonstrated ability to think critically and manage change.

Responsibilities

• Oversee teams in Birmingham and Liverpool ensuring operational standards.
• Manage and support Deputy Care Operations Managers.
• Ensure compliance with healthcare regulations.
• Monitor team performance and drive improvement.
• Conduct recruitment and ongoing staff development.

Skills

Leadership Experience

Excellent Communication

People Skills

Problem-Solving & Initiative

Adaptability & Resilience

Education

Background in Healthcare

Tools

UK manual driving licence

Job description

Area Care Operations Manager (ACOM) – Full Time (40 hours / week)

Location : Birmingham and covering Liverpool

Reports To : Head of Operations

Job Type : Full-time

Shift Pattern : Monday to Friday

Salary : Rate of £15.33 p / h and starting rate of £33.891.00 based on expected hours

Why This Role Matters

As an Area Care Operations Manager (ACOM) , you’ll play a crucial role in managing and delivering exceptional care for our patients. You will oversee our teams in Birmingham and Liverpool , ensuring the highest operational standards while driving continuous improvement. This role is pivotal to ensuring high-quality patient care and the development of a skilled, motivated team, all while achieving business objectives and compliance with legislation.

What You’ll Be Doing

• Lead and Inspire the Team: Manage and support the Deputy Care Operations Managers (DCOMs) to ensure team engagement, high standards of patient care, and operational excellence.
• Ensure Compliance: Oversee compliance with healthcare regulations, company policies, and procedures to ensure safe, high-quality care for all patients.
• Drive Performance: Monitor the performance of the team, managing absence, performance issues, and providing coaching and feedback to ensure continuous improvement.
• Foster a Positive Team Culture: Encourage a learning culture, facilitate team meetings, and develop your staff to enhance performance and engagement.
• Recruitment and Development: Lead recruitment efforts, manage induction processes, and ensure ongoing development of your team.
• Operational Excellence: Ensure smooth and efficient rota management, oversee operational data, and ensure patient care standards are met consistently.
• Promote Company Values: Champion the company’s values and ethos, ensuring that all staff maintain professionalism and integrity.
• Handle Out-of-Hours Support: Participate in an on‑call management rotation to provide operational support as needed.

What We’re Looking For

• Leadership Experience: Proven experience managing and developing teams, with the ability to inspire and drive high standards.
• Healthcare Experience: Background in healthcare or a related field, with the strong focus on patient care and compliance.
• Excellent Communication: Able to communicate effectively across teams and with external partners, maintaining a professional approach at all times.
• People Skills: Strong ability to manage performance, provide coaching, and handle sensitive situations with tact and professionalism.
• Problem‑Solving & Initiative: Demonstrated ability to think critically, manage change, and make decisions under pressure.
• Driving Experience: A full UK manual driving licence is essential.
• Adaptability & Resilience: Ability to remain calm under pressure and adapt to changing priorities.

What Success Looks Like

• Drive a Positive Team Culture: Build and maintain a motivated, high‑performing team that embodies the company’s values.
• Ensure High Standards of Care: Lead the team to achieve outstanding patient care and compliance with all regulatory standards.
• Develop Your Team: Mentor and develop staff, preparing them for growth and leadership roles within the organization.
• Achieve Operational Excellence: Ensure smooth day‑to‑day operations, meeting performance targets, and achieving business objectives.

Background & Experience

• Leadership Skills: Proven leadership experience, ideally within healthcare, operations, or a related field.
• Healthcare Sector Experience: Experience in a healthcare setting, particularly in patient care, transport, or a similar field.
• Strong Organizational Skills: Experience managing resources, rotas, and staff performance effectively.
• Driving Licence: A full UK manual driving licence is essential.
• Commitment to Development: A willingness to continue developing your leadership skills and knowledge of healthcare regulations.

What We Offer

• Competitive Salary & Benefits: We offer a competitive salary, pension scheme, and performance‑based bonuses.
• Development Opportunities: Access to full management training, ongoing development, and career progression.
• Health & Wellbeing: Benefits including a healthcare cash plan, employee assistance programme (EAP), and more.
• Recognition & Rewards: Monthly awards and employee recognition for outstanding contributions.
• Work‑Life Balance: Overtime paid at enhanced rates, plus additional shift enhancements.

Who We Are

Secure Care UK is a national leader in secure patient transport and mental health support services. We provide safe, respectful, and person‑centred services that prioritize the needs of our patients. Our mission is to continuously improve patient outcomes and set the standard for excellence in healthcare logistics.

Equal Opportunities

Secure Care UK is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

How to Apply

If you’re ready to take the next step in your career and lead a team that makes a difference in healthcare, apply now and join Secure Care UK.