Area Business Support Officer

NHS; Clitheroe; On-site; GBP 31,000 - 38,000; Full time

Job summary

A regional healthcare provider is seeking an Area Business Support Officer to provide high-level administrative support to senior leadership. The role involves managing complex diaries, coordinating meetings, and improving efficiency in a fast-paced environment. Candidates should have a degree in business administration and experience supporting senior managers. This is a permanent, full-time opportunity.

Qualifications

• Ability to support senior leadership teams and manage complex diaries.
• Experience working in a similar role.
• Proficiency in producing high-quality reports and meeting papers.

Responsibilities

• Manage correspondence and prioritize tasks.
• Coordinate meetings and ensure effective communication.
• Support senior managers in day-to-day responsibilities.

Skills

Planning and organizing

IT skills (MS Word, Excel, PowerPoint)

Verbal and written communication

Interpersonal skills

Confidentiality

Education

Degree level qualification in business administration

Tools

Office systems

Job description

Overview

An exciting opportunity has arisen for an Area Business Support Officer to join the Cumbria and Lancashire Service Delivery team. We are looking for a highly organised, proactive individual who is passionate about supporting senior leadership teams. You will provide high-level administrative and organisational support to senior managers, helping to streamline communication, manage complex diaries, coordinate meetings, and handle correspondence with professionalism and efficiency.

Responsibilities

• Support the area senior leadership team by managing complex diaries, coordinating meetings, preparing agendas and documentation, and ensuring effective communication across teams.
• Manage correspondence, prioritise tasks, and ensure timely follow-up on actions.
• Act as a central point of contact to streamline processes, improve efficiency, and support senior managers in day-to-day responsibilities.
• Demonstrate discretion, attention to detail, and a proactive approach in a fast-paced environment.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year emergency medical treatment and transport. Our staff deliver life-saving care, arrange hospital or care placement as needed, and provide non-emergency patient transport services. We also contribute to public safety and major incident response, and deliver the NHS 111 service in the North West.

Details

Date posted: 27 October 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 242-4835

Job locations: Broughton / Salkeld Hall, Cumbria and Lancashire, PR3 5LN

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role. The Trust reserves the right to close this vacancy early if a large number of applications are received. Interviews to take place on 10 December.

Person Specification

Skills (Essential)

• Ability to plan and organise work independently to support Area Director, Area Head of Operations and Area Consultant Paramedics' workload and achieve deadlines
• Ability to analyse a wide range of complex information and summarise appropriately
• Forward-looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
• Excellent IT skills, proficient in MS Word, MS Excel, MS PowerPoint, e-mail and internet applications
• Ability to act with discretion and maintain confidentiality
• Ability to use own initiative with a flexible approach and a drive for high quality service delivery
• Ability to prioritise and balance competing tasks and deliver within required timescales
• Excellent verbal and written communication skills
• Ability to produce accurate, high-quality reports, minutes, presentations and briefings with attention to detail
• Excellent interpersonal skills to engage with stakeholders at all levels of seniority
• Ability to work across various locations on the NWAS footprint to meet demand

Qualifications (Essential)

• Degree level qualification and/or equivalent experience in business administration
• Knowledge of information needs at Director level
• Knowledge of health economy structures and responsibilities to facilitate effective liaison

Experience (Essential)

• Experience working in a similar role supporting senior managers
• Experience preparing and compiling reports, meeting papers/packs and action plans/trackers
• Demonstrable experience dealing with matters of a highly sensitive and confidential nature
• Proven experience supporting senior-level meetings and producing minutes to a high standard of accuracy within short timescales
• Experience using office systems

Values (Essential)

• Working together – collaborative and inclusive working, and challenging behaviour that is not inclusive or acceptable
• Being at our best – professional, adaptable, and taking pride in work
• Making a difference – act with compassion, kindness and integrity towards everyone

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

North West Ambulance Service NHS Trust

Address: Broughton / Salkeld Hall, Cumbria and Lancashire, PR3 5LN

Website: https://www.nwas.nhs.uk/