Archives Assistant

Hampshire County Council; Winchester; On-site; GBP 25,000 - 27,000; Part time

Job summary

A local government authority in Winchester is seeking an Archives Assistant to provide high-quality customer service in a busy archive environment. The ideal candidate will demonstrate excellent interpersonal skills, effective communication abilities, and a methodical approach to tasks. Responsibilities include assisting customers, managing the public search room, and conducting research. This role is part-time, requiring flexibility. The organization offers a supportive and inclusive workplace culture with various benefits.

Benefits

Holiday entitlement

Pension scheme

Flexi-time scheme

Interest-free travel loans

Employee discounts

Qualifications

• Experience in customer service preferred.
• Strong ability to communicate effectively with diverse audiences.
• Ability to manage tasks flexibly in a busy environment.

Responsibilities

• Provide high-quality customer service to archive users.
• Help manage the public search room and retrieve documents.
• Conduct research and assist visitors at reception.

Skills

Excellent interpersonal skills

Good communication skills (oral and written)

Ability to work under pressure

Teamwork skills

Methodical approach and attention to detail

Proficiency with IT systems

Physical fitness for role

Education

Good general education

Job description

Archives Assistant

Job Reference: HCC622918

Salary Range: £25,186 - £26,244 per annum

Work Location: Hampshire Record Office, Winchester

Hours per week: 15 - 21

Contract Type: Permanent

Closing Date: 5 January 2026

Interview Date: 15 January 2026

Do you love history and want to help others with their history research?

Would you like an active, multi-faceted role, working in a busy customer environment?

Hampshire Archives has an exciting opportunity for an Archives Assistant to join our Team based in Winchester.

The Role

To provide a high-quality customer service for users of archives whilst ensuring high standards of care and stewardship.

What you’ll do

As part of our busy team, you will advise customers by phone, email, and in person to help them find the information they seek. You will work flexibly across several task areas including: helping to run the public search room; retrieving documents from our strongrooms; conducting research; and helping visitors at reception.

What we’re looking for

The successful person will have a good general education and be able to illustrate in their application the following skills criteria:

• Excellent interpersonal skills, ideally with customer service experience
• Good communication skills, both oral and written
• Ability to work consistently under pressure
• Ability to work well as a team member by supporting colleagues and developing good working relationships
• A methodical approach to work and good attention to detail
• Proficiency with IT systems
• A level of fitness that will enable you to fulfil the physical aspects of the role

Working hours at Hampshire Record Office in Winchester will be Tuesday, Wednesday, Thursday. You will also be required for occasional Saturday working (usually 1 per year).

Our benefits package includes details of holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts.

We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

Contact Details for an Informal Discussion

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.