Apprenticeship - EMEA Client Operations

Tradeweb; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fintech company based in London is looking for an entry-level individual to join its European Client Relations Team. This role focuses on client configuration and onboarding processes, ensuring operational efficiency while supporting internal users. Ideal candidates will have a strong attention to detail, excellent communication skills, and a proactive mindset. An interest in financial markets is beneficial.

Qualifications

• Strong attention to detail required.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills required.
• Proficiency in Microsoft Office packages.
• Interest in Financial Markets and Electronic Trading is beneficial.

Responsibilities

• Lead and manage client configuration and setup tasks.
• Monitor and respond to client queries promptly.
• Coordinate new client onboarding processes.
• Manage user lifecycle processes including setups and access changes.
• Generate reports to support platform enhancements.

Skills

Attention to detail

Time management and prioritization

Communication skills

Interpersonal skills

Proficiency in Microsoft Office

Team player

Interest in Financial Markets

Education

Strong academic track record

Job description

Overview

An exciting entry-level opportunity to join Tradeweb's European Client Relations Team. The role is based in London. You will be someone who has an interest in starting a career in financial services, enjoys working in a team environment, and is motivated to learn new things.

Role Summary:

We are looking for a detail-oriented and proactive individual to join the EMEA Client Operations team. This role plays a crucial part in the setup, configuration, and ongoing support of client and internal user access to the Tradeweb platform. You’ll be responsible for ensuring operational efficiency, supporting onboarding processes, and driving improvements in automation, while maintaining strict compliance with internal controls and audit requirements.

Responsibilities

• Client Configuration & Platform Setups: Lead and manage all setup and configuration tasks on the Tradeweb platform, ensuring smooth and accurate implementation.
• Shared Inbox Monitoring: Actively monitor and respond to client and internal queries with a focus on timely and accurate resolution.
• New Client Onboarding: End-to-end setup of new client organizations, working closely with EMEA Client Services to ensure completion of the onboarding in a timely manner.
• User Lifecycle Management: Perform day-to-day user and contact setups including new users, access changes, and removals.
• Client Information Updates: Process legal and regulatory updates.
• UAT Configurations: Support Client Services and Sales teams with UAT environment setups for client testing and demos.
• Functionality Enablement: Coordinate with stakeholders to configure and enable additional platform functionalities based on client needs.
• Reporting & Analytics: Generate user access reports to support internal projects and platform enhancements.
• Back Office Client Support: Respond to client requests for operational support including reports, audits and compliance forms.
• Billing Configuration: Manage billing contact details and relevant configuration for accurate invoicing.
• Process Improvement & Documentation: Maintain and update internal process documentation, ensuring procedures are current and accurate. Support the drive toward greater automation.

Required Skills & Experience

• Strong attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Package.
• A proactive and collaborative team player mindset.
• Strong Academic track record.
• Interest in Financial Markets and Electronic Trading.

The working hours are 8am-5.30pm.

Company Description

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

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Privacy & Compliance

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