Apprentice Ward Clerk

Barking, Havering and Redbridge University Hospitals NHS Trust; Ilford; On-site; GBP 18,000 - 20,000; Full time

Job summary

A healthcare provider in the UK is seeking an enthusiastic Apprentice Ward Clerk for the Fern ward at King George Hospital. Applicants will be responsible for booking ambulances, answering calls, and coordinating care activities. Candidates must be at least 18 years old and have the right to work in the UK. This position offers a path to a Level 2 Customer Service Practitioner apprenticeship. The organization promotes a diverse and inclusive workplace.

Benefits

Support for flexible working arrangements

Qualifications

• Must be at least 18 years old.
• Right to work in the UK.
• Permanent resident of the UK for the last 3 years.

Responsibilities

• Booking ambulances and arranging transport for patients.
• Answering telephone calls and providing information to patients and staff.
• Arranging follow-up appointments and coordinating care activities.
• Providing clerical support to nursing and medical staff.

Job description

We are looking to recruit an enthusiastic Apprentice Ward Clerk to join our team on Fern ward at King George Hospital.

About the role

As an Apprentice Ward Clerk, you will ensure the smooth running of the ward, e.g. booking ambulances, answering calls and arranging follow‑up appointments. You will also complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, you are not eligible to apply for this post.

Responsibilities

• Booking ambulances and arranging transport for patients.
• Answering telephone calls and providing information to patients, relatives and staff.
• Arranging follow‑up appointments and coordinating care activities.
• Providing efficient and effective clerical support to nursing and medical staff within the Acute Assessment Unit.
• Maintaining strict confidentiality at all times.
• Promoting a caring and sympathetic environment for patients, relatives and staff.

Qualifications

• Be 18 years old or over.
• Have the right to work in the UK with a visa that covers the duration of the apprenticeship.
• Have been a permanent resident of the UK for the past 3 years.
• Ready to undertake the Level 2 Customer Service Practitioner apprenticeship.

What we offer

We welcome applications from those with lived experience of the care system and from people wishing to job‑share. We promote a diverse and inclusive workplace and support flexible working arrangements.

Equal Opportunity

We are an equal opportunity employer welcoming applications from all sections of the community and from people wishing to job‑share, with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria.