Apprentice Virtual Ward Admin Co-ordinator

NHS; United Kingdom; Remote; GBP 15,000; Full time

Job summary

A regional healthcare provider is offering an apprenticeship position providing clerical, administration, and reception support to the Virtual Ward. The role includes full-time training and on-the-job instruction, ensuring a comprehensive understanding of Trust policies and procedures. This opportunity is ideal for those looking to develop their skills while contributing to patient care in Plymouth.

Qualifications

• Must be self-motivated with a cheerful disposition.
• GCSEs in Maths and English or Functional Skills level 2 required.

Responsibilities

• Receive and deal with confidential telephone enquiries from patients.
• Ensure understanding of Trust Waiting List & Access policies.
• Assist in informal training of other staff.

Skills

Self-motivation

Cheerful disposition

Education

GCSEs Grade A-D/3-9 in Maths and English or Functional Skills level 2

Job description

Job summary

To provide clerical, administration and reception support to the Virtual Ward admin Coordinators. This is an apprenticeship training role where you will complete tasks which are mentioned in this job description and this will increase throughout your apprenticeship journey. This job role will be a supervised and you will be allowed time to complete your apprenticeship during your working hours.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

Date posted: 29 October 2025

Pay scheme: Other

Salary: £14,722 a year Per Annum

Contract: Apprenticeship

Duration: 15 months

Working pattern: Full-time

Reference number: 216-CB-M7501498-AP

Job locations: Derriford Hospital, Derriford Road, Plymouth, PL6 8DH

Job responsibilities

• The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPMS training.
• To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.
• To ensure that all administration processes are dealt with in accordance with trust policies.
• To ensure that a clear understanding is obtained surrounding Data Quality, Data Protection and Patient Information Management System (iPMS) and be able to work within these guidelines at all times.
• To ensure that an Individual Performance Review is obtained from the Clinical Administration Manager on an annual basis.
• To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folders.
• To complete referral forms for treatment with Urgent care nursing team
• To attend meetings with all levels of staff to provide updates and any required changes.
• To attend all safety briefings in the morning and afternoons.
• Give admin support during AGP and Registrar patient reviews
• To assist in informal training by showing other members of staff or NVQ students the job as requested.
• To receive and deal with confidential telephone enquiries from patients and be able to handle patients complaints. Patients may be anxious or difficult to communicate with and there may also be language barriers.
• To request hospital Health Record Folders from central storage in time to ensure adequate preparation.
• For further details please see attached JD&PS.

Person Specification

Experience Essential

• Self-motivated with a cheerful disposition

Qualifications Essential

• GCSEs Grade A-D/3-9 in Maths and English or Functional Skills level 2 in Maths and English

Disclosure and Sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

University Hospitals Plymouth NHS Trust

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Employer's website: https://www.plymouthhospitals.nhs.uk/