Apprentice/Trainee Technician Driver

Trane Italia; Birmingham; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Competitive pay and benefits

Equal opportunity employer

Comprehensive training program

Job summary

Trane Technologies is seeking an Apprentice Service Technician for Birmingham, UK. You will learn on-site while supporting customer service and technical tasks under supervision, progressing toward Refrigeration and Air Conditioning NVQ levels 2 and 3.

You'll visit customer sites for maintenance and service work, build strong customer relationships, and use diagnostic tools and software. This role offers a structured training pathway and on-site experience with potential for career growth.

Qualifications

• Studying Refrigeration and Air Conditioning NVQ levels 2 and 3.
• Knowledge of customer service principles.
• Analytical thinking and problem-solving abilities.
• Able to use Apps, diagnostic software, and MS Office.

Responsibilities

• Learn on the job and study towards Refrigeration and Air Conditioning NVQ levels 2 and 3.
• Attend customer sites to learn to perform Planned Preventative Maintenance (PPM), breakdowns, warranty work, hires and commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with Service desk, Sales, and Operations Team to share key customer insights and improve processes.
• Use Apps, diagnostic software, and MS Office Suite to diagnose and report on service activities.

Skills

Customer service

Communication skills

MS Office

UK Driving Licence

Right to Work

Education

NVQ level 2 & 3 Refrigeration & Air Conditioning

Tools

Diagnostic software

Hand tools

Blueprints / engineering specs

MS Office Suite

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® andThermo King , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

Position Overview:

The Apprentice Service Technician is responsible for providing exceptional customer service and technical support whilst learning on the job and studying towards Refrigeration and Air Conditioning NVQ level 2 and 3. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. This role will undergo a comprehensive training pathway to become a qualified Service Technician.

Key Responsibilities:

Customer and Technical:

• Able to learn and diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to learn to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact and to gain confidence whilst working with customers.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. Full training will be part of the apprentice pathway.
• Learn how to complete Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Studying towards Refrigeration and Air Conditioning NVQ level 2 and 3
• Knowledge of customer service principles.
• Analytical thinking and problem-solving abilities.
• Able to use Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry as part of NVQ studies.
• People and communication skills with a positive mindset
• Appropriate skilled based certificates or studying towards NVQ level 2 and 3 with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays once NVQ level 2 and 3 with F-Gas are passed.
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing

Company size 51–200 employees

Company type Partnership

Momentum

Team growth

Momentum

Team growth

0% in 12 mo

84 employees on LinkedIn

May 23 Apr 26

Footprint

Where they work

Apply For This Role

Location Birmingham, England, United Kingdom