Apprentice (Tenancy Team)

Ashfield District Council; Sutton-in-Ashfield; On-site; GBP 15,000 - 20,000; Full time

Job summary

A local government council in Sutton-in-Ashfield is seeking an enthusiastic apprentice to join its Tenancy Team within the Housing Management Department. This role involves supporting colleagues, managing tenant correspondence, and developing workplace skills through a level 3 Business Administration apprenticeship. No prior experience required, just a willingness to learn and excellent communication skills. This position offers a great pathway for career development alongside practical training.

Qualifications

• Strong level of English, Maths, and ICT.
• Ability to demonstrate interpersonal skills.
• Willingness to learn and adapt.

Responsibilities

• Support colleagues with housing stock management tasks.
• Deal with tenant contacts and generate correspondence.
• Provide support to Officers within the Tenancy Team.

Skills

Excellent communication skills

Customer service experience

IT skills

Education

Level 3 Business Administration

Job description

Are you interesting in developing a career in social housing? Would you like the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience. If so, read on: -

We have an exciting opportunity for an apprentice to join the Tenancy Team in the Housing Management Department supporting colleagues with tasks associated with the management of the Council’s housing stock. You will be dealing with contact from our tenants, generating letters and other correspondence and inputting data. You will also provide support to Officers within the Tenancy Team.

We are looking for a motivated, enthusiastic individual with a willingness to learn. You will be given on the job training, along with your Apprenticeship course and additional training specific to the service area.

You will need to be well organised with excellent communication and IT skills and a positive attitude. You do not require previous experience in housing as you will be provided with the required training. You will however need to have excellent communication skills and experience of dealing with customers. If you would like a rewarding role with great development opportunities this is the apprenticeship for you.

You will undertake a level 3 Business Administration. The administration apprenticeship is with West Notts College in addition to your learning in the role. The apprenticeship duration is 18 months with up to 3 months for End Point Assessment.

The role will be based at our Urban Road offices in Kirkby-in-Ashfield. Working hours are 37 hours work over 5 days (Monday to Friday).

It is essential for the successful candidate to have a good level of English, Maths and ICT. You will also need to demonstrate your communication skills, interpersonal skills and that you are able to work as a team.

Please submit a CV with supporting statement to show how you meet the essential criteria.

If you have any questions or would like to know more about the role, please contact Shu McBrand, Tenancy Services Manager on 01623 450000.

Closing date: 30 November 2025

To apply please click the Apply Nowlink below.