Apprentice Service Desk Technician

Heart of Yorkshire Education Group; Wakefield; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading educational institution offers an exciting opportunity for an Apprentice Service Desk Technician in Wakefield. This fixed-term contract role entails responding to IT support requests, assisting with administrative tasks, and deploying hardware. Ideal candidates should have GCSEs in English and Maths and a willingness to pursue IT qualifications. The position comes with generous benefits including annual leave and professional development opportunities.

Benefits

Generous Annual Leave

Personal and Professional Development opportunities

Discounted Metro Card Scheme

Cycle to Work Scheme

Good Pension Scheme

Employee assistance programme

Reduced price personal gym membership

High street discounts

Sociable, feel good days and celebration events

Qualifications

• Must not hold a Level 3 or higher IT qualification as this will be undertaken as part of the apprenticeship.
• A willingness to undertake the Level 3 IT Support Technician apprenticeship/qualification.

Responsibilities

• Respond to requests for assistance and technical support.
• Provide information to users on the progress of outstanding support tickets.
• Deploy computers and associated peripherals including new installations.
• Connect wired and wireless devices to the college network.
• Assist with administrative duties within the department.

Skills

Organisational skills

Attention to detail

Ability to work responsibly

Education

GCSE grade A* - C / 9 - 4 in English and Maths or Level 2 equivalent

Job description

Overview

Apprentice Service Desk Technician

Ref: 129894

Hours of work: 37 hours per week

Duration: Fixed term contract for up to 2 years

Salary: £24,918 to £26,435 per annum

Location: This is a Group role, with your main base being Wakefield College

This is a fantastic IT apprenticeship opportunity in a growth skills area, for someone who is organised, has a strong sense of responsibility, accuracy and attention to detail and would like to make IT their chosen career path.

Responsibilities

• Respond to requests for assistance and technical support.
• Provide information to users on the progress of outstanding support tickets.
• Deploy computers and associated peripherals including new installations.
• Connect wired and wireless devices to the college network.
• Assist with administrative duties within the department.

Qualifications

• GCSE grade A* - C / 9 - 4 in English and Maths or Level 2 equivalent
• A willingness to undertake the Level 3 IT Support Technician apprenticeship/qualification*

*To be able to undertake this apprenticeship you must not already hold a Level 3 or higher IT qualification, as this will be undertaken as part of the apprenticeship.

Benefits

• You will get to learn whilst you earn
• You will gain a nationally recognised qualification
• Generous Annual Leave (30 days annual leave + bank holidays + up to 5 additional College Group closure days)
• Personal and Professional Development opportunities
• Discounted Metro Card Scheme
• Cycle to Work Scheme
• Good Pension Scheme
• Access to employee assistance programme
• Reduced price personal gym membership
• Access to a wide range of high street discounts
• Sociable, feel good days and celebration events

Additional information

For further details about this apprenticeship opportunity, please refer to the job description and person specification above.

Closing date: 17th November 2025

Interviews: Week commencing 1st December 2025

PLEASE NOTE NO AGENCIES, DIRECT APPLICANTS ONLY.

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.

The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.

If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked/resided in if you are the preferred candidate for the post. Further details of how to obtain the additional check is here: Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.