Apprentice Service Desk Analyst — Hybrid with Level 3 Training

Digital Native; Peterborough; Hybrid; GBP 22,000 - 23,000; Full time

Job summary

A leading apprenticeship provider in Peterborough is seeking a Service Desk Analyst apprentice. In this role, you will provide technical support and troubleshoot issues while adhering to high-quality service delivery standards. Candidates should possess strong communication skills and a minimum of 5 GCSEs including English and Maths. The apprenticeship includes valuable training opportunities in a supportive team environment, offering a salary of £22,000 to £23,000. Hybrid working options are available, subject to management discretion.

Qualifications

• Must commit to a Level 3 Digital Support Technician Apprenticeship.
• Good understanding of ITIL processes needed.
• Ability to manage support tickets in a high-pressure environment.

Responsibilities

• Provide technical support to business customers.
• Troubleshoot hardware, software, and network issues.
• Create and maintain up-to-date technical documentation.
• Adhere to established service desk processes.

Skills

Knowledge of Windows 10/11 operating systems

Excellent communication skills

Team collaboration

Attention to detail

Experience with coding (PowerShell, Python)

Education

5 GCSEs grades A*-C/9-4 or equivalent

Tech subjects at Level 3 (BTEC IT, A Level computer science)

Tools

Freshservice ITSM

Microsoft Office 365

Microsoft Teams

Job description

A leading apprenticeship provider in Peterborough is seeking a Service Desk Analyst apprentice. In this role, you will provide technical support and troubleshoot issues while adhering to high-quality service delivery standards. Candidates should possess strong communication skills and a minimum of 5 GCSEs including English and Maths. The apprenticeship includes valuable training opportunities in a supportive team environment, offering a salary of £22,000 to £23,000. Hybrid working options are available, subject to management discretion.