Apprentice Sales Advisor

EE; Scotland; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications provider is offering a customer service apprenticeship in Dundee, Scotland. This role provides a competitive starting salary of £21,620 per year, with potential growth after apprenticeship completion. You will engage with customers to enhance their experience while receiving guidance from tutors. No experience is necessary; just bring a positive attitude and a desire to learn. Join a team that values inclusivity and supports your career path.

Benefits

Great starting salary

NVQ Level 2 qualification

Discounts on mobile and broadband packages

Online GP access

Qualifications

• A positive interaction with customers is essential.
• No prior experience needed, just a willingness to learn.
• Support will be provided throughout the apprenticeship.

Responsibilities

• Speak with customers over the phone to understand their needs.
• Build strong relationships and recommend suitable products.
• Complete a 15-month apprenticeship with a dedicated study day.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Location; Dundee - 2 Greenmarket, DD1 4QB

Salary : £21,620 per year

Start Date: 23rd March 2026

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A ? great ? starting salary of ? £ 21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge ? discounts of f your Mobile and Broadband packages, starting at £10 a month
• Huge d iscounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.