Apprentice Sales Advisor - Uncapped Commission

Ee; Cramlington; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in the United Kingdom is offering a Customer Service Apprenticeship. You'll engage with customers over the phone, providing positive experiences and recommending suitable products. No previous experience is required, just a friendly attitude and eagerness to learn. The role includes comprehensive training and leads to an NVQ Level 2 qualification in Customer Service. With a starting salary of £21,620 and incentives, this is a fantastic opportunity to kick-start your career.

Benefits

Salary rising to £25,684 after apprenticeship

Discounts on mobile and broadband packages

Travel Loan for commuting costs

24/7 access to an online GP

Qualifications

• No prior experience needed; must be willing to learn and have a positive attitude.

Responsibilities

• Engage with customers over the phone to understand their needs.
• Recommend EE products and services that suit customer requirements.
• Complete a 15-month NVQ Level 2 in Customer Service.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Start date: Febuary 2026 onwards

Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET)

Salary: £21,620 plus incentives throughout the year!

Start your future with EE – Where your voice could be the start of something big

What’s in it for you

• Agreatstarting salary of£21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Hugediscounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, TV’s, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We’re passionate about helping our people grow the career they want
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing

At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.