Apprentice Sales Advisor

Ee Gosforth; Preston; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications provider in Preston is seeking motivated individuals for the role of Sales Advisor. You will engage with customers, build relationships, and recommend suitable EE products and services. The position offers a starting salary of £21,620 with potential to rise to £25,684 post-apprenticeship, as well as uncapped commission. You'll complete a 15-month NVQ Level 2 in Customer Service as part of your training. This is a perfect opportunity to kickstart your career in a supportive environment.

Benefits

Discounts on Mobile and Broadband packages

Access to private GP 24/7

Season Ticket Travel Loan

Career development support

Qualifications

• No previous experience required, just a great attitude and friendly voice.
• Willingness to learn and build customer relationships.
• Commitment to complete a 15-month apprenticeship with support.

Responsibilities

• Contact former and existing customers over the phone.
• Build strong relationships with customers.
• Recommend EE products and services based on customer needs.

Skills

Strong communication skills

Relationship-building

Motivation and eagerness to learn

Education

NVQ Level 2 in Customer Service (apprenticeship)

Job description

Sales Advisor | Full Time

Job Description: Outbound Sales Agents – we’re looking for passionate, motivated individuals who take pride in their work to join our outbound sales team. You’ll be contacting former and existing customers and building strong relationships to recommend the right EE products and services.

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship.
• Plus an uncapped commission scheme.
• NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month.
• Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions.
• Discount codes to give out to friends and family.
• Support to carve your own career path – we’re passionate about helping our people grow the career they want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front.
• Online GP: Access to a private GP 24/7 for you and your immediate family.

What you’ll be doing: You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech, broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

Apprentice requirements: As part of your apprenticeship you’ll complete a 15‑month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE: You don’t need experience – all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career. At EE you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Start date: February 2026 onwards.

Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET).

Salary: £21,620 plus incentives throughout the year!

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Why this role? Join Verisure, Europe’s leading provider of multi‑layer security solutions.