Apprentice Retail Supervisor

FARMFOODS LIMITED; Larkhill; On-site; GBP 12,000 - 16,000; Full time

Job summary

Farmfoods in Kidderminster is recruiting an Apprentice Retail Supervisor for a permanent, full-time role. The position includes a structured 15-month training programme leading to a Level 3 Customer Services Specialist apprenticeship, with regular trainer sessions either remotely or at the workplace.

You will learn shop operations, work with a supportive team, and progress toward a management pathway while earning paid holiday leave during the course.

Qualifications

• Be 16 or over and not currently in full-time education.
• Be friendly, positive, hardworking and reliable; flexible with shifts.
• Commit to completing the Level 3 Customer Services Specialist apprenticeship and attend regular trainer sessions remotely or at the workplace.

Responsibilities

• Make customers feel welcome with a smile and greet them.
• Help customers find items and offer fast, friendly till service.
• Pack bags, assist at the till and leave a positive impression with customers.
• Handle stock and deliveries, stocking freezers and shelves for customers.
• Work with the team to complete daily/weekly routines and keep the shop clean.
• Open and close the shop, handle cash, place orders, and support the manager.

Skills

Communication skills

Attention to detail

Organisation skills

Problem solving skills

Team working

Job description

Introduction

Are you ambitious and looking for a new career working in retail? Farmfoods is looking to recruit an Apprentice Retail Supervisor at their Kidderminster store. If you are welcoming, helpful and friendly with a desire to learn new skills, then this could be the perfect role for you.

About the Employer

Farmfoods is a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience. Our shop teams are essential. They serve thousands of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.

What You'll Do

We are looking to recruit an Apprentice Retail Supervisor for our shop in Kidderminster. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week.

As one of our apprentices you will:

• Make all of our customers feel welcome with a friendly smile and simple hello
• Help customers find the items they are looking for
• Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye
• Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy
• Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy
• Open and close the shop, handle cash, place orders and support your manager in leading the team to run an efficient shop and provide great service to our customers

You will need:

• A friendly, positive, hardworking approach to work
• To enjoy being busy as there is always something to do. As a junior member of management, you’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, to organising other team members and more!
• To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down
• A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rotas are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts

Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.

To become an apprentice, you must:

• Be 16 or over
• Not already be in full-time education

You can start an apprenticeship whether you’re starting your career, want a change, or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice, you’ll:

• Complete a Level 3 Customer Services Specialist apprenticeship standard
• Have regular one-to-one sessions with a dedicated trainer either remotely or through visits to your workplace
• Learn and train for a specific job
• Get paid and receive holiday leave
• Get hands-on experience in a real job
• Study for 6 hours of your working hours
• Complete assessments during and at the end of your apprenticeship
• Be on a career path with lots of future potential

Training Outcome

This is a 15-month training programme and upon successful completion you will be made a permanent employee.

There are many opportunities for a career at Farmfoods. We always look to promote our team members internally, and many people in management and central services positions at Farmfoods started their careers in our shops. This could be the start of a rewarding and long-term career for you.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Working 5 days out of 7. Shifts vary, which will include weekends. Shifts are confirmed on appointment and are on a rota basis.

Expected Duration: 1 Year 3 Months

Training Provider: INSPIRO LEARNING LIMITED