Apprentice Resident Liaison Officer

EQUANS; Slough; On-site; GBP 18,000 - 22,000; Full time

Job summary

A service delivery company in Slough is seeking an Apprentice Resident Liaison Officer. You'll support communication between residents and our site team, ensuring satisfaction throughout building projects. Ideal candidates are enthusiastic learners aiming to develop a career in customer service. This role includes training, 25 days leave, and career development opportunities.

Benefits

25 days annual leave + bank holidays

Pension scheme and life assurance

Employee benefits platform with discounts

Recognized apprenticeship qualification

Qualifications

• Enthusiastic and eager to learn.
• A confident communicator with good interpersonal skills.
• Reliable and proactive in solving problems.
• Keen to develop a career in customer service or project coordination.

Responsibilities

• Assist the Resident Liaison Officer with communication and project updates.
• Support residents during refurbishment or maintenance projects.
• Attend meetings and engage with the community.
• Help record resident feedback and manage access arrangements.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Job description

Equans is looking for an Apprentice Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is a fantastic opportunity to start a rewarding career in customer relations, supporting social housing and regeneration projects that have a real, positive impact on the local community.

As an Apprentice Resident Liaison Officer, youll support communication between residents, clients, and our site team ensuring that everyone is well-informed, supported, and satisfied throughout the delivery of improvement works and building projects. Youll be a key part of maintaining Equans reputation for quality and customer care.

Key Responsibilities

Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates.

Support residents during refurbishment or maintenance projects, providing timely responses to any questions or concerns.

Attend resident meetings, site visits, and community engagement events to represent Equans positively.

Help record resident feedback and update tracking systems in line with company procedures.

Coordinate access arrangements, appointments, and special support requirements for residents.

Ensure resident homes are treated with care and respect throughout all works.

Who You Are

Enthusiastic and eager to learn, with a genuine interest in helping people and improving local communities.

A confident communicator with good interpersonal skills.

Reliable, organised, and proactive in solving problems.

Keen to develop a career in customer service, housing, or project coordination.

No previous experience is required full training and mentoring will be provided as part of your apprenticeship.

What We Offer

A recognised apprenticeship qualification

On-the-job training with experienced mentors

25 days annual leave + bank holidays

Pension scheme and life assurance

Employee benefits platform with discounts and wellbeing resources

Clear career development and progression opportunities within Equans

Who We Are

At Equans , we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. Were committed to developing early careers through structured apprenticeship pathways that provide hands-on experience and long-term growth opportunities.

Apply today to begin your journey with Equans in Slough where youll gain valuable experience, support your community, and build a meaningful career in customer service and regeneration.