Apprentice Operations Administrator

AFI group of companies; Crick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading access equipment company in Wales is seeking an Apprentice Administrator. This role involves handling customer enquiries, processing orders, and supporting the engineering team. Candidates should have a keen interest in administration and strong communication skills. The position also offers a structured training programme leading to a Level 3 apprenticeship and various employee benefits.

Benefits

25 days holiday plus statutory holidays

Profit share scheme

Employer-contributed pension scheme

Death-in-Service benefit

Healthcare cash plan

Cycle2Work scheme

Christmas Bonus Payment

Qualifications

• Interest in developing skills in administration and communication.
• Good telephone manner and computer skills.
• Attention to detail and proactive attitude.

Responsibilities

• Take sales and operational enquiries via various channels.
• Input customer sales orders and maintain order statuses.
• Coordinate with engineering teams to meet customer requirements.

Skills

Administration

Communication

Client Support

IT Literacy

Job description

Overview

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We will provide the successful applicant for this role with a structured programme of training, leading to a Level 3 Business Administrator apprenticeship standard, along with many other practical skills.

For this Apprentice Administrator role, the salary is based on the National Apprenticeship rate for the first 12 months, after which the rate is dependent on age.

Responsibilities

• Take sales and operational enquiries and complaints via telephone, email, web chat and instant messaging, liaising with the relevant personnel/departments in a friendly, helpful, and professional manner at all times.
• Input customer sales orders and ensure that order statuses are up to date on our systems and reports.
• Place orders with suppliers for new and used machinery, workshop consumables, and parts for the engineering team.
• Coordinate with the engineering teams to ensure that the machines are progressing in line with customer requirements.
• Plan transportation in an efficient manner to meet customer requirements while ensuring the drivers\' working time directive is adhered to.
• Maintain and improve our website by adding and removing live adverts, updating the stock list, and providing ongoing ideas for improvement.
• Maintain and improve health and safety standards within the depot office.
• General administration to ensure compliance with all in-house procedures are adhered to.

Candidate profile / Suitable for

This Apprentice Administrator role would suit candidates with experience or an interest in developing their skills in administration, communication, client support, telephony, inbound/outbound, order processing, IT literacy, and presentation, or as an administrator or admin assistant.

Benefits

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from age 22; voluntary enrolment can be made before this age; opt-out available).
• Death-in-Service benefit of 2 x salary.
• Healthcare cash plan.
• MyAFI benefits programme, including Cycle2Work, Aviva private medical insurance, and Holiday Trading.
• Christmas Bonus Payment (Discretionary).

Requirements

• You must be a team player and take instruction well.
• You must have a good telephone manner and computer skills.
• You must be professional and comply with all aspects of Data Protection and GDPR at all times due to handling financial and learner personal information.
• A keen eye for detail with a proactive attitude.
• As this is a customer-facing role, excellent communication skills and a friendly approach are essential.
• Timekeeping, using initiative and ability to create ideas will be important; proficiency in these skills is expected.

Learn valuable skills and kick-start your career with us - apply for this Apprentice Operations Administrator role today