Apprentice Nandoca

Nando's Chickenland Limited; Bracknell; On-site; GBP 18,000 - 22,000; Full time

Job summary

A popular restaurant chain in Bracknell is seeking a Hospitality Team Member Apprentice to join their team for a 15-month Food and Beverage Service apprenticeship. Ideal candidates will have a passion for customer service, enjoy working in a team, and contribute to creating a welcoming atmosphere. You'll receive training, enjoy great benefits like free meals, and have chances for career development within the restaurant industry.

Benefits

Free meal on every shift

Flexible shifts

Discount on Nando's

Internal development programmes

Regular regional parties and events

Qualifications

• Enthusiasm for customer service and creating a welcoming environment.
• Ability to tailor communication to meet customer needs.
• Understanding of food hygiene and safety procedures.

Responsibilities

• Identify opportunities to increase sales and improve customer experience.
• Serve food and beverages following safety and hygiene standards.
• Ensure customer satisfaction and address feedback.

Skills

Sales techniques

Customer communication

Time management

Teamwork

Food safety knowledge

Job description

Hospitality Team Member Apprenticeship – Food and Beverage Service L2

Ask people where Nando's comes from and you'll get a different answer every time. Portugal? Mexico? The UK? The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. Fast forward five years and Nando's landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea. Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility. On successful completion of the apprenticeship there are opportunities to complete further apprenticeships with Nando's.

As an Apprentice Nandoca (aka Team Member) at Nando's, you will be working towards a Food and Beverage Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We'll give you training and development, support, coaching and help you build your own unique learning plan.

We believe growth is about more than just helping you to perform in your job, it's about becoming a better person inside and outside of work. You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.

Roles and Responsibilities

• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escape issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escape issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.

Front of House Responsibilities

• Giving a warm welcome to our customers and make them feel at home
• Serve customers efficiently at the till
• understanding their needs
• Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
• Bring amazing food and drink to the table and make sure our customers have everything they need
• Manage takeaway customer experience
• Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
• Handle deep cleaning to Nando's high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

Back of House Responsibilities

• Prepare, cook, and serve amazing food to Nando's high standards and make customers feel 'Fired Up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
• Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
• Handle deep cleaning to Nando's high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

Benefits

• Free meal on every shift you work
• Flexible shifts
• Access to a great discount platform
• Discount on Nando's for you and your friends and family (40% everyday)
• Internal development programmes to support your career development
• Regular regional parties and events