Apprentice Medical Secretary (Annex 21)

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 12,000 - 15,000; Full time

Job summary

Apprentice Medical Secretary role at Mersey and West Lancashire Teaching Hospitals NHS Trust offers site-based training and a clear career pathway in healthcare administration. You will work with experienced admin staff, supporting clinical correspondence, patient administration, and telephone enquiries while completing the Level 3 Business Admin Apprenticeship and Medical Secretary competency framework.

This full-time position is suited to proactive individuals with excellent communication and

Qualifications

• Successful completion of the Level 3 Business Admin Apprenticeship
• Achievement of all apprenticeship requirements
• Successful completion and sign-off of the Medical Secretary competency framework

Responsibilities

• Assist with clinical correspondence
• Support patient administration processes
• Handle telephone enquiries
• Carry out general office duties

Skills

Excellent communication

Organisational skills

Job description

As an Apprentice Medical Secretary, you will work alongside experienced administration professionals and receive comprehensive training in all aspects of medical secretarial practice. You will support the delivery of an efficient and high-quality administrative service, assisting with clinical correspondence, patient administration processes, telephone enquiries and a variety of office-based duties. Throughout the apprenticeship programme, you will develop the skills and knowledge required to become a competent Medical Secretary whilst gaining practical workplace experience and completing your qualification. This role offers a genuine career development pathway. Subject to:

• Successful completion of the Level 3 Business Admin Apprenticeship
• Achievement of all apprenticeship requirements
• Successful completion and sign-off of the Medical Secretary competency framework

This is a full-time, site-based training position and is ideal for an enthusiastic individual with excellent communication and organisational skills who is keen to develop a career in healthcare administration.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.