Apprentice It Support Executive

UK IT Networks Limited; Milford on Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Milford on Sea is looking for a full-time IT support desk employee. The role involves managing customer expectations, resolving IT issues, and providing training. Strong communication skills and a commitment to customer service are essential. Training is provided through online lessons and coaching calls. The working hours are Monday to Friday from 09:00 to 17:00.

Qualifications

• Experience in customer support, preferably in IT.
• Strong communication skills for dealing with clients.
• Ability to manage and resolve faults effectively.

Responsibilities

• Achieve KPIs set for your role.
• Provision customer sales orders and onboard new customers.
• Resolve faults and liaise with clients and colleagues.
• Escalate complex issues to the Senior IT Support Executive.
• Provide customer support through various channels.

Job description

We provide a range of IT support, hardware and cloud solutions from one-off services to ongoing remote support packages with a dedicated UK IT Help Desk. Working full-time on the IT support desk.

• Achieve KPIs given within your role where they are set out in writing.
• Provisioning customer sales orders and ensuring our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training.
• Actioning and resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
• Escalate complex issues/faults to the Senior IT Support Executive.
• Providing customer support and training via web demonstration, telephone and customer visits.
• To maintain the best professional relationship with our customers.
• Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge.
• To review and interact with our customers where required to improve their customer experience.
• Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
• Ensure customer, suppliers and employees expectations are managed as per our values.
• Use initiative to learn new products & systems and share your knowledge with others.

Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.

Monday to Friday. Working hours 09:00 - 17:00.