Apprentice Insurance Broker

Marsh McLennan; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance broker in Leeds is seeking a full-time Associate Client Advisor. This role offers the opportunity to work with a dedicated portfolio of clients and manage their accounts, while providing outstanding service. Candidates should possess strong customer service skills and the ability to handle multiple tasks. The position includes an 18-month apprenticeship with training, leading to chartered qualifications. If you're ambitious and customer-focused, this role provides a solid foundation for a rewarding career in insurance.

Qualifications

• Experience in a client/customer-facing role; ideally in retail, hospitality, etc.
• Right to work in the UK or Republic of Ireland (no visa sponsorship available).
• Ability to multitask and prioritize responsibilities.
• Ability to work independently.

Responsibilities

• Provide excellent client service on account management.
• Communicate with clients via telephony and email.
• Manage a portfolio of clients and understand their needs.
• Complete tasks timely to ensure client satisfaction.

Skills

Customer service skills

Attention to detail

Time management

Communication skills

Education

Minimum 5 GCSEs at Grades 9-4 (including English & Maths)

Completed A-Levels (or equivalent)

University degree (or equivalent)

Job description

Company: Marsh Commercial

Description: Marsh Commercial is one of the UK's leading commercial insurance brokers. We are a diverse community of colleagues serving a diverse community of clients with insurance risk management and employee health and benefits advice and solutions. Marsh Commercial is part of the wider Marsh Group, with offices in more than 130 countries, and Marsh is the world's leading insurance broker.

We are currently recruiting for our March 2026 programme intake and welcome applications from individuals interested in commencing an insurance career. This is the perfect opportunity for those who have completed further or higher education (e.g., A‑Levels or equivalent, university degree) and are looking for a long‑term exciting and rewarding career in insurance.

Our Associate Client Advisor Program is backed up by our training provider BPP who will provide expert insurance training and support alongside an apprenticeship qualification, which includes the Cert CII certification and a Level 3 Insurance Practitioner qualification.

The role

We recruit for potential, not industry experience. We are seeking individuals who aspire to be leading contributors to our business and who can embrace the opportunity to complete our apprenticeship‑funded training programme and attain chartered insurance qualifications.

As a Associate Client Advisor in one of our energetic, customer‑focused teams, once you have received initial training and support you will be responsible for servicing a dedicated portfolio of clients. This can involve managing renewals, invoicing, producing new quotes, upselling / cross‑selling additional products, whilst handling any additional queries that are presented.

Our Enterprise businesses operate from modern, fit‑for‑future offices with easy access via car or public transport routes.

This is a permanent full‑time role.

You will commence your employment on our 18‑month apprenticeship programme. Upon completion you will become a Client Advisor.

Potential future progression within the company, developing your role with continued support for advanced industry professional qualifications.

An unrivalled accelerated foundation to your career with a global leader in insurance broking and risk management.

Key responsibilities

• Provide excellent client service on all aspects of account management, ensuring client needs are identified and met inline with agreed service standards.
• Speak with clients on a day‑to‑day basis via telephony and email platforms.
• Utilise insurance broking systems on a daily basis.
• Manage a portfolio of clients, understand their needs and provide suitable products and solutions to mitigate their risk.
• Ensure timely completion of all set tasks, ensuring client satisfaction at all times.
• Demonstrate adaptability skills when required in order to support colleagues in completing business‑critical tasks.
• Develop meaningful working relationships with insurer partners through regular contact and liaison to better serve our clients.
• Through training, coaching and mentoring, develop a thorough understanding of all major classes of insurance that we offer and keep abreast of new technical and product developments.

What you need to have

• Previous experience within a client/customer‑facing role; this can be gained from within a similar role or working in environments such as retail, hospitality, food & beverage etc.
• Excellent customer service skills.
• Right to work in the UK or Republic of Ireland (no visa sponsorship provided).
• Minimum 5 GCSEs at Grades 9‑4 (including English & Maths).
• Good attention to detail.
• Ability to multitask and prioritise responsibilities.
• Ability to work independently.

What makes you stand out

• Have completed A‑Levels (or equivalent).
• University degree educated (or equivalent).
• Team player with a willingness to share ideas, knowledge and experiences.
• Demonstrate enthusiasm and pride in maintaining a high standard of work.
• Keen interest to work in a diverse and collaborative environment.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well‑being.

Marsh a business of Marsh McLennan (NYSE : MMC) is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people, advising clients in 130 counties across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. (Further details on LinkedIn and X.)

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at …

Employment Details

Employment type: Full‑time. Experience: years. Vacancy: 1.

Key Skills

Sales experience, presentation skills, time management, customer service, communication skills, Microsoft Outlook, workers' compensation law, outside sales, underwriting, insurance sales, customer relationship management, phone etiquette.