Apprentice Income Management Adviser - Tewkesbury

Bromford; Tewkesbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading housing provider in England seeks an Apprentice Income Management Adviser to help customers manage their income and sustain tenancies. This role offers hands-on experience while studying towards qualifications in Housing and Property Management. Ideal candidates are enthusiastic, organized, and eager to learn. The apprenticeship lasts 2 years, with full training and support provided.

Benefits

Full training and mentoring

Opportunity to progress within the company

Qualifications

• Enthusiasm for learning and genuine interest in customer service.
• Ability to engage sensitively with customers.
• Confidence in using digital tools like Microsoft Office.

Responsibilities

• Support customers in managing their rent accounts.
• Identify financial challenges and provide tailored support.
• Collaborate to deliver joined-up support to customers.

Skills

Great communication skills

Organised and proactive

Ability to work independently and in a team

IT literate

Education

GCSEs or equivalent in English and Maths

Job description

Apprenticeship Duration: 2 years
Working Hours: 37.5 hours per week (Mon-Fri)
Closing Date: Wednesday 19 November 2025

We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

About the Role

Are you passionate about helping people thrive in their homes? Do you want to earn while you learn and build a meaningful career in housing? Join us as an Apprentice Income Management Adviser and make a real difference.

We're looking for a dedicated Apprentice Income Management Adviser to join our friendly and high-performing Income Management Team. This is a fantastic opportunity to gain hands‑on experience while supporting customers to manage their income, access benefits, and sustain their tenancies.

You’ll work closely with colleagues to build trusted relationships with customers, helping to alleviate anxiety around rent accounts and sustain customers tenancies. Using tenancy sustainment measures and tailored support, you’ll empower customers to thrive and improve their outcomes in life.

You’ll be enrolled in a relevant apprenticeship programme, giving you the opportunity to gain industry‑specific skills and a qualification in Housing and Property Management.

College attendance will be online and is expected to begin approximately six weeks after your start date.

What you ll be doing

• Supporting customers to manage their rent accounts and sustain their tenancies
• Learning how to identify financial challenges and provide tailored support
• Assisting with income recovery and work with customers to maximise their incomes
• Collaborating with colleagues and external partners to deliver joined‑up support to our customers
• Developing your knowledge of housing legislation, customer service, and tenancy sustainment.

What we re looking for

• Enthusiasm for learning and a genuine interest in working with customers
• Great communication skills, with the ability to engage sensitively and effectively with customers
• Organised, proactive, and able to manage your time effectively.
• Ability to work independently and as part of a team
• IT literate and confident using digital tools, such as Microsoft Office
• GCSEs or equivalent qualifications in English and Maths (desirable)
• An active interest in customer service, finance, or administration is welcomed, but not essential. We’re keen to hear from individuals who are enthusiastic, willing to learn, and ready to develop new skills - whether you’re just starting out or bringing some experience with you.

What You Will Gain

• A Level 2 and 3 qualification in Housing and Property Management
• Practical experience in income management, tenancy sustainment, and customer engagement
• Full training, mentoring, and support throughout your apprenticeship
• Opportunities to progress within Bromford and build a rewarding career in housing.

Take the first step toward a rewarding career in housing - apply now and grow with a team that puts people first.

• Closing Date: Wednesday 19 November 2025
• Assessment Day: Thursday 4 December 2025
• Final interview stage: Tuesday 9 or Wednesday 10 December 2025
• Anticipated start date: Monday 12 January 2026.

Please apply early - we may close applications sooner if interest is high.

Why join us

By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.