Apprentice Housing Options Officer

Oldham; Oldham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Staff discount scheme

Job summary

Oldham Council is offering an Apprenticeship in Housing to start a career in housing and local government. The role supports the Housing Options team across homelessness prevention, the housing register and temporary accommodation, with a clear path to permanent roles within the council.

You will learn data management, administrative duties, and use of MS Office while pursuing the Business Admin Level 3 qualification, contributing to better resident services and council performance.

Qualifications

• Apprenticeship designed for those starting a career in housing, public administration, or local government.
• Be able to maintain accurate computerised information systems by inputting, updating and extracting data.
• Support officers with day-to-day administrative duties and service delivery.
• Use Microsoft Office applications to draft letters, manage data, and prepare reports.
• Willingness to complete Business Admin Level 3 qualification.

Responsibilities

• Maintain accurate computerised information systems by inputting, updating and extracting data.
• Follow set processes for setting up projects, raising purchase orders.
• Assist budget holders with financial system queries.
• Keep customer records up to date.
• Support officers with day-to-day administrative duties and service delivery.
• Use MS Office to draft letters, manage data, and prepare reports.
• Communicate with customers under supervision to gather information for housing/homelessness applications.

Skills

Communication skills

Attention to detail

Data entry

Microsoft Office

Education

Business Admin Level 3

Tools

Microsoft Office

Job description

As a Housing Apprentice, you will play an important role in supporting our Housing team. The Apprentice Housing Options Officer will provide support to the Housing Options staff across our Homelessness Prevention, Housing Register & Temporary Accommodation teams. This is an apprenticeship opportunity designed for individuals looking to start a career in housing, public administration, or local government. As part of your apprenticeship, you will be setting a strong foundation for future career progression within the Council and the ability to go on to secure permanent roles and advance within the organisation. If you are ready to learn, grow and make a difference, we would love to hear from you. Join us and be part of something bigger in the Housing Team at Oldham Council.

Responsibilities

• Be able to maintain accurate computerised information systems by inputting, updating and extracting data.
• Follow set processes for setting up projects, raising purchase orders,
• Helping budget holders and requisitioners with financial system queries.
• Keeping up to date customer records.
• Support officers with day-to-day administrative duties and service delivery.
• Use Microsoft Office applications (Word, Excel, Outlook, Teams) to draft letters, manage data, and prepare reports.
• Contact customers under supervision to provide information or gather documents relating to housing and homelessness applications. A desire to work within a business office environment and an a keen interest in housing is essential, homelessness desirable.
• A good level of communication skills, written and verbal;
• Attention to detail, working accurately, and consistently striving for excellence.
• Willingness to complete Business Admin Level 3 qualification We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

Values and Behaviours

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Benefits

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years' service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants Unfortunately, at this time we are not able to offer sponsorship. If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application. If you're an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you've participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data Privacy

Data and Privacy: For details of how we use your data please see our Privacy Notice Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. Right to Work in the UK from 1st July 2021.doc