Apprentice - Health and Social Care (Customer Only)

Home Group; North East; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A community-focused organization in North East UK is seeking an Apprentice in Health and Social Care to support referrals in their Single Point of Access team. This fixed-term role involves customer service and administrative tasks, with a focus on personal development. Ideal candidates will possess a proactive attitude and good communication skills. The apprenticeship includes an industry-recognised qualification, health benefits, and hybrid working options.

Benefits

34 days leave

Health cash plan

High street discounts

Qualifications

• Entry requirements include a fantastic attitude and the ability to learn.
• Experience in handling sensitive information with professionalism is important.
• Must be a current or previous customer of Home Group or live in a Home Group property.

Responsibilities

• Receive and triage referrals from various sources.
• Gather information to support the referral process.
• Maintain accurate records and liaise with internal teams.

Skills

Proactive attitude

Good communication skills

Good IT skills

Education

GCSEs in English and maths

Job description

Job Description - Apprentice - Health and Social Care (Customer Only) (251875)

Job Description

Apprentice - Health and Social Care (Customer Only) - ( 251875 )

Description

Salary from £10.00 to £ 12.21 , plus an industry recognised qualification that we pay for, and brilliant benefits including health cash plan!

Fixed term Apprenticeship of 15 months duration, full time (37.5 hpw)

Home, a place where you belong

Have you always wanted to develop a career in Adult Social Care and to gain the skills to grow and thrive in the sector? Are you ready to be the first point of contact for those seeking support?

We’re looking for a proactive and empathetic Referral Coordinator to join our Single Point of Access team within the Durham Mental Wellbeing Alliance to help ensure individuals are placed in the right services at the right time.

Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply.

What you’ll do

Receive and triage referrals into the Alliance from a range of sources including health services, social care and housing providers.

Gather further information from agencies and individuals to support the referral process and provide high-quality customer service and administrative support across the team.

Make informed decisions on suitability and the most appropriate services to meet individual needs.

Maintain accurate records of referral outcomes, support needs and risk assessments.

Liaise with internal teams and external agencies to ensure smooth referral pathways.

Promote our services to maximise referrals and build strong relationships with stakeholders.

The Durham Mental Wellbeing Alliance was commissioned by Durham County Council in April 2021. It brings together a group of organisations that offer different types of support with a wide variety of issues that can impact someone’s mental health and wellbeing. You’ll experience what it’s like to work as an Alliance and gain lots of skills, knowledge and training along the way.

You have

Ideally you have GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning.

You meet the entry requirements of the training requirements which are: to have a fantastic attitude, be keen to learn and build brilliant team relationships

We’re a high-tech organisation so we need you to have good IT skills.

A genuine interest in learning and personal and professional development – this is a learning role after all!

Good communication skills including handling sensitive information with professionalism.

You are a current or previous customer of Home Group or currently live in a Home Group property.

You will be doing a level 2 qualification , and this will last 15 months.

You’ll gain stacks of experience to help you launch your career.

Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!

This is a hybrid role, based at least two days a week from our office at Mercury House, Durham and you will be able to work from home on other days.You will have built in time (20% of your working week) for study and support for working towards your qualification.

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave (this includes bank hols and a “me day”), and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.

Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for!